Hybrid Business Analyst

E2E Alignment Healthcare USA, LLC; California; On-site; USD 48,000 - 73,000; Full time

Job summary

Alignment Health is seeking a motivated Business Analyst (Data Analytics) to support member experience initiatives in a fast-growing healthcare environment. The role focuses on data capture, reporting, and stakeholder collaboration to improve member satisfaction and retention.

The successful candidate will work with cross-functional teams, develop actionable insights, and help drive CAHPS improvements while maintaining data confidentiality and process discipline.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum 3 years of work experience in project management or IT system implementations.
• Proficiency with MS Office products incl. Word, Excel, PowerPoint; and strong data visualization skills.

Responsibilities

• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Create informative, actionable, and repeatable reporting highlighting business trends.
• Develop systems to improve data capture and reporting processes.
• Document requirements, define scope and objectives, and formulate system specs.
• Translate business needs into technical solutions and support implementation.

Skills

MS Access

SQL

Power BI

Data Tools

Education

Bachelor’s Degree

Tools

MS Visio

MS Project

Excel

PowerPoint

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Healthcare seeks a motivated Business Analyst (Data Analytics) to support its member Experience initiatives. Scope includes contact center, care navigation, and member engagement. The ideal candidate will not only have the skills to meet the job responsibilities, but a genuine passion and understanding for how an innovative customer service approach can anticipate our members’ needs and make the difference in their healthcare experience. This position will be a valued partner to our executive leadership, ultimately helping us achieve our goals in member satisfaction, member retention, and CAHPS.

• Prepare technical reports by collecting, analyzing, and summarizing information and trends
• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement
• Develop systems that improve process for data capture and reporting
• Review, analyze, and evaluate systems and user needs
• Document requirements, define scope and objectives, and formulate systems
• Construct workflow charts and diagrams; study system capabilities; write specifications
• Improve systems by studying current practice and designing modifications; understand and communicate the financial and operational impact of any changes; actively participate in the implementation of approved changes
• Recommend controls by identifying problems and improving or establishing new policies and standard operating procedures
• Define project requirements by identifying project milestones, phases, and elements; form project team; establish project budget
• Monitor project progress by tracking activity; resolve problems; publish progress reports; recommend actions
• Maintain user confidence and protect operations by keeping information confidential
• Contribute to team effort by accomplishing related results as needed
• Validate resource requirements and develop cost estimate models
• Maintain positive relationships within and between operational departments by coordinating information exchange, keeping stakeholders informed of progress and risks, and maintaining detailed and organized documentation
• Supervisory responsibilities: N/A

Minimum Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Experience:

• Background in health care provider and/or health plan settings, preferably with experience in IT system implementations, provider relations, IPA, revenue cycle management, and/or vendor management.
• Intermediate to Advanced understanding of project management with a minimum of 3 years of work experience in project management.
• Intermediate to Advanced proficiency required in MS Office products including Word, Excel, PowerPoint, Visio and MS Project.

Education/Licensure:

Bachelor’s Degree in appropriate field of study or equivalent work experience

Other:

• Intermediate or Advanced proficiency in MS Office products including Word, Excel, PowerPoint, Visio, and MS Project

Skills

• Skills in Microsoft Access and/or SQL, Power BI, or other data tools strongly preferred
• High-energy: ability to impact operations and affect change
• Detail oriented, analytical, and inquisitive
• Ability to work independently and with others
• Communication skills to bridge people, process, and technology
• Extremely organized with strong time-management skills
• Excellent presentation and training skills
• Motivated to learn and operate with flexibility
• Ability to prioritize multiple and competing tasks
• Ability to work well in a fast-paced and dynamic environment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range:

$48,373.00 - $72,559.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.