Hybrid Billing Analyst — Optimizing Payments & Processes

RXinsider LTD.; New York (NY); Hybrid; USD 68,900 - 118,050; Full time

Benefits offered by this job

Bonus eligibility

Hybrid work schedule

Job summary

Wolters Kluwer CT Corporation is seeking a Business Analyst – Billing to analyze billing and payment operations and drive process and technology improvements. The role partners cross-functionally to translate business needs into clear requirements and support solution delivery, enhancing efficiency, customer experience, and financial outcomes.

Hybrid work: 2 days in office, 3 days remote. Qualifications include a Bachelor’s in Business or IT (MBA preferred) and 5+ years in BA/Operations/PM with

Qualifications

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
• MBA preferred
• 5+ years in Business Analysis, Operations, Product, or Project Management (up to 9 years preferred)
• Experience with SDLC methodologies (Agile/SAFe, Waterfall)
• Strong analytical and problem-solving capabilities
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Familiarity with ADO, JIRA, Confluence, Visio, Lucid, or Miro, and Smartsheets
• SQL and data visualization tools (Power Bi) experience preferred

Responsibilities

• Lead the analysis, design, and optimization of billing and payment processes and platforms
• Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities
• Develop process maps, use cases, and functional requirements
• Act as the voice of stakeholders, incorporating feedback from frontline teams and customers
• Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams
• Support project delivery, including requirement clarification, risk identification, and issue resolution
• Participate in testing strategy, User Acceptance Testing (UAT), and production releases
• Assist with training, documentation, and post-implementation support
• Contribute to business cases, project documentation, and operational reporting

Skills

Requirements gathering

Process mapping

SDLC

Analytical

Communication

Education

Bachelor’s degree in Business or IT

MBA preferred

Tools

ADO

JIRA

Confluence

Visio

Lucid

Miro

Smartsheets

Power BI

Job description

Wolters Kluwer CT Corporation is seeking a Business Analyst – Billing to analyze billing and payment operations and drive process and technology improvements. The role partners cross-functionally to translate business needs into clear requirements and support solution delivery, enhancing efficiency, customer experience, and financial outcomes.

Hybrid work: 2 days in office, 3 days remote. Qualifications include a Bachelor’s in Business or IT (MBA preferred) and 5+ years in BA/Operations/PM with