Hybrid Bilingual Member Advocate: Close Care Gaps

Centene Corporation; San Diego (CA); Hybrid; USD 37,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work options: remote/hybrid/fi

Field or office work schedule

Job summary

Centene Corporation in San Diego is seeking a Field Community Health Liaison to engage with members in the community, conduct home visits, and identify care gaps. You will coordinate with providers and internal teams to ensure timely access to care and benefits, while educating members on available resources and preventive care.

The role emphasizes strong communication, cultural competence, and travel within the community, with a hybrid schedule combining remote work and in-person visits.

Qualifications

• Bachelor's degree in Social Work, Public Health, Nursing, or related field or equivalent experience.
• 2+ years in community health or healthcare quality
• Experience with health plan members and navigating community resources
• Familiarity with Medicaid/Medicare programs and quality measures (e.g., HEDIS)
• Strong communication and interpersonal skills

Responsibilities

• Conduct outreach to members in the community to identify care gaps and connect them with services.
• Perform home visits or community-based assessments to evaluate member needs and social determinants of health.
• Advocate for members, help with scheduling appointments, understanding care plans, and accessing benefits.
• Collaborate with providers to share quality data (e.g., HEDIS, CAHPS) and support improvement initiatives.
• Educate members on preventive care, chronic condition management, and available resources.
• Document interactions, care gap closures, and referrals in systems.
• Partner with internal departments to align efforts and improve outcomes.
• Monitor and report outreach effectiveness and care gap closure metrics.

Job description

Centene Corporation in San Diego is seeking a Field Community Health Liaison to engage with members in the community, conduct home visits, and identify care gaps. You will coordinate with providers and internal teams to ensure timely access to care and benefits, while educating members on available resources and preventive care.

The role emphasizes strong communication, cultural competence, and travel within the community, with a hybrid schedule combining remote work and in-person visits.