Hybrid Azure & Kubernetes App Support Lead

King County; Seattle (WA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible Schedule

Job summary

King County’s KCIT seeks a Principal Application Support Engineer to lead support activities for applications across Law-Safety-Justice, e-commerce and treasury domains. Focus areas include onboarding new systems via CI/CD pipelines, upgrades, monitoring, and incident resolution, with on-prem and Azure cloud hosting.

The role requires deep production incident management, observability, and collaboration with cross-functional teams, with hybrid work in Seattle and surrounding areas.

Qualifications

• Minimum of six (6) years of experience in supporting business software systems and applications.
• Experience in Azure application support, Kubernetes operations, container platforms, observability, performance troubleshooting, incident management and root cause analysis.
• Proficiency in coding environments tools such as Visual Studio, VS Code, Azure Dev Ops, SSMS, IIS.
• Proficiency in coding languages such as C#, JavaScript, PowerShell, SQL and experience with continuous integration and deployment process.
• Experience with Azure Monitor, Log Analytics, Application Insights, operational dashboards, telemetry strategy and alert tuning.

Responsibilities

• Support complex and high-impact IT solutions to serve business partners.
• Support applications and other IT solutions hosted on premises and in the Cloud, especially in modern hosting platforms and keep up with emerging technologies.
• Troubleshoot, configure and implement applications and related components.
• Operate and maintain applications in the team's support portfolio, including relevant data and IT processes.
• Oversee architectural designs as a technical lead role for new IT solutions to support evolving business needs.
• Lead day-to-day application issue resolutions, manage communications and provide after-hours application support.
• Act as the lead contact point for system support issues, explain business processes, resolve system issues, work with internal and external system users.

Skills

Azure

Kubernetes

Observability

Incident management

PowerShell

C#

Python

Tools

Azure DevOps

GitHub Actions

VS Code

SSMS

IIS

Azure Monitor

Job description

King County’s KCIT seeks a Principal Application Support Engineer to lead support activities for applications across Law-Safety-Justice, e-commerce and treasury domains. Focus areas include onboarding new systems via CI/CD pipelines, upgrades, monitoring, and incident resolution, with on-prem and Azure cloud hosting.

The role requires deep production incident management, observability, and collaboration with cross-functional teams, with hybrid work in Seattle and surrounding areas.