Hybrid Aviation Customer Service Agent (Call Center)

City and County of Denver; Denver (CO); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Plans

Dental Insurance

Vision Insurance

Pension Plan

457(b) Retirement Plan

Paid Time Off

Holidays

EcoPass

Job summary

City and County of Denver is seeking an Aviation Customer Service Agent for Denver International Airport. The role supports passenger inquiries and airport operations across multiple channels, delivering excellent customer service in a fast-paced environment.

The position requires at least two years in customer service, call center experience, and a valid driver's license. Training occurs onsite, with potential hybrid work and telecommuting in Colorado according to policies.

Qualifications

• Two years of customer service work in airlines, call centers, hospitality or related industries.
• Education and experience equivalency may substitute minimum requirements.
• Driver's license must be current at application.

Responsibilities

• Manage CRM engagements related to customer inquiries, feedback or concerns.
• Act as liaison between customers and airport departments to resolve service issues.
• Assist customers via phone, webchat, text, live video, social media, paging and email.
• Provide accurate information about Denver International Airport services and resources.
• Demonstrate professionalism and deliver high levels of customer service in all tasks.

Skills

Customer service

Call center experience

Verbal and written communication

Social media responses

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

City and County of Denver is seeking an Aviation Customer Service Agent for Denver International Airport. The role supports passenger inquiries and airport operations across multiple channels, delivering excellent customer service in a fast-paced environment.

The position requires at least two years in customer service, call center experience, and a valid driver's license. Training occurs onsite, with potential hybrid work and telecommuting in Colorado according to policies.