Hybrid Advanced Services Business Analyst

Toyota Material Handling, Inc.; New York (NY); Hybrid; USD 65,000 - 76,000; Full time

Benefits offered by this job

PTO & holidays

Medical plans

Dental & Vision

401(k) match

Life Insurance

Disability insurance

Tuition Assistance

EAP

Kaizen rewards

Job summary

Toyota Material Handling North America is hiring an Advanced Services Business Analyst to support ongoing financial operations and equipment management for key customer programs. You will work with Account Management, Customer Care, dealers, customers, and internal partners to ensure data accuracy, financial processes run smoothly, and customers receive a consistent experience.

The role requires strong analytical skills, cross-functional collaboration, and a proactive, ownership-driven mindset.

Qualifications

• Bachelor degree or 8+ years of relevant professional experience in lieu of the required.
• 4+ years of relevant professional experience.
• Demonstrated ability to independently manage responsibilities, priorities, and deadlines.
• Strong analytical and problem-solving skills with attention to accuracy and quality.
• Strong written and verbal communication skills with the ability to work effectively across teams.

Responsibilities

• Load, maintain, and manage equipment records that support downstream asset management and billing activities.
• Track and maintain key internal and external performance indicators to identify trends and support operational performance.
• Partner with Account Management, Customer Care, and other Financial Operations teams to support customer needs and business priorities.
• Communicate with dealers and customers to support the execution of operational strategies and initiatives.
• Serve as a liaison between dealers and customers to support issue and dispute resolution.
• Train dealers on financial operations and equipment management processes to improve quality, consistency, and efficiency.
• Provide financial operations and equipment management insights during customer business reviews.
• Maintain appropriate controls to support data quality, financial accuracy, and a positive customer experience.
• Support reporting and automation initiatives designed to increase efficiency and improve operational effectiveness.
• Identify and implement process improvements while supporting a culture of Kaizen and continuous improvement.
• Support customer service activities that contribute to team, department, and organizational goals.
• Independently manage daily responsibilities and priorities while maintaining appropriate fiduciary accountability.

Skills

Analytical thinking

Problem solving

Communication

Relationship building

Cross-functional collaboration

Education

Bachelor's degree or 8+ years experience

Job description

Toyota Material Handling North America is hiring an Advanced Services Business Analyst to support ongoing financial operations and equipment management for key customer programs. You will work with Account Management, Customer Care, dealers, customers, and internal partners to ensure data accuracy, financial processes run smoothly, and customers receive a consistent experience.

The role requires strong analytical skills, cross-functional collaboration, and a proactive, ownership-driven mindset.