Advanced Services Business Analyst - Finance & Asset Ops

Toyota Material Handling; Village of Greene (NY); Hybrid; USD 65,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

13 Holidays

Medical plans

401(k) match up to 6%

Life Insurance

Tuition Assistance Program

Employee Assistance Program

Kaizen/continuous improvement rewards

Development opportunities

Job summary

Toyota Material Handling North America is seeking an Advanced Services Business Analyst to join our Advanced Services & Digital Solutions team in Greene, NY. You will support financial operations and equipment management for key customer programs, coordinating with Account Management, Customer Care, and internal partners to ensure data accuracy and efficient processes.

The role requires strong analytical and communication skills, with the ability to manage priorities and build relationships with

Qualifications

• Bachelor Degree or 8+ years of relevant professional experience.
• 4+ years of relevant professional experience.
• Demonstrated ability to independently manage responsibilities, priorities, and deadlines.
• Strong analytical and problem-solving skills with attention to accuracy and quality.
• Strong written and verbal communication skills with the ability to work effectively across teams.

Responsibilities

• Load, maintain, and manage equipment records that support downstream asset management and billing activities.
• Track and maintain key internal and external performance indicators to identify trends and support operational performance.
• Partner with Account Management, Customer Care, and other Financial Operations teams to support customer needs and business priorities.
• Communicate with dealers and customers to support the execution of operational strategies and initiatives.
• Serve as a liaison between dealers and customers to support issue and dispute resolution.
• Train dealers on financial operations and equipment management processes to improve quality, consistency, and efficiency.
• Provide financial operations and equipment management insights during customer business reviews.
• Maintain appropriate controls to support data quality, financial accuracy, and a positive customer experience.
• Support reporting and automation initiatives designed to increase efficiency and improve operational effectiveness.
• Identify and implement process improvements while supporting a culture of Kaizen and continuous improvement.
• Support customer service activities that contribute to team, department, and organizational goals.
• Independently manage daily responsibilities and priorities while maintaining fiduciary accountability.

Skills

Analytical skills

Problem solving

Communication skills

Relationship building

Project management

Education

Bachelor's degree or 8+ years experience

Job description

Toyota Material Handling North America is seeking an Advanced Services Business Analyst to join our Advanced Services & Digital Solutions team in Greene, NY. You will support financial operations and equipment management for key customer programs, coordinating with Account Management, Customer Care, and internal partners to ensure data accuracy and efficient processes.

The role requires strong analytical and communication skills, with the ability to manage priorities and build relationships with