Hyatt Place Richmond Arboretum - Front Desk Agent

Aimbridge Hospitality; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to enhance guest experiences at their Richmond hotel. The role involves exceptional customer service, effective communication, and multitasking to ensure a seamless stay for guests. Candidates should have a high school diploma and preferably experience in the hospitality industry. Join a dynamic team and enjoy competitive benefits including medical coverage and paid time off.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide outstanding service to guests.
• Handle reservations, check-ins, and check-outs.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Hyatt Place Richmond/Arboretum hotel is located in the heart of Richmond just 20 minutes away from the Richmond International Airport. Our location offers easy convenience to Chesterfield Towne Center, Kings Dominion, Maymont Park, and Metro Richmond Zoo. Our modern hotel offers spacious guestrooms designed for the modern traveler with plenty of space to work and relax. Guests enjoy our free Wi-Fi, outdoor pool, fitness center, and on-site dining.

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