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Hyatt Place Portland - Front Desk Agent

Aimbridge Hospitality

Portland (OR)

On-site

USD 30,000 - 40,000

Full time

9 days ago

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Job summary

Aimbridge Hospitality is seeking a Front Desk Agent at Hyatt Place Portland. This entry-level position is pivotal in creating a welcoming experience for guests and handling essential front desk operations. With responsibilities including customer service, multitasking and financial management, the role offers a range of competitive benefits after an initial waiting period. Ideal candidates possess a high school diploma and hospitality experience.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

High school diploma or experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

Provide outstanding service to guests with a friendly demeanor.
Evaluate and resolve guest inquiries and issues promptly.
Manage tasks efficiently including reservations, check-ins/outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

Key Skills/Responsibilities

Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan

Property Information

Featuring a free 24-hour transfer service to Portland International Airport, just 1 mile away, this hotel offers free WiFi. Each guest room at Hyatt Place Portland Airport/Cascade Station includes a 42-inch flat-screen cable TV, an over-sized sofa bed, and a compact fridge. The H bar offers 24-hour dining options, baked goods, and specialty coffee drinks. Amenities include an indoor swimming pool and a 24-hour fitness center. Fort Vancouver is 5 miles away, and Portland city center is 10 miles from the hotel. The Cascade Shopping Center, with various shops and restaurants, is a 5-minute walk away.

Additional Details