Hyatt Place Baltimore Washington Airport - Front Desk Agent

Aimbridge Hospitality; Linthicum (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is looking for a Front Desk Agent to provide exceptional service at the Hyatt Place Baltimore Washington Airport. This pivotal role involves managing the guest experience and maintaining smooth operations at the front desk. Ideal candidates will have a high school diploma, strong communication skills, and a commitment to outstanding service.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay option

Qualifications

• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Manage guest interactions and ensure excellent customer service.
• Handle reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns by evaluating options swiftly.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Hyatt Place Baltimore Washington Airport - Front Desk Agent

Join to apply for the Hyatt Place Baltimore Washington Airport - Front Desk Agent role at Aimbridge Hospitality

Hyatt Place Baltimore Washington Airport - Front Desk Agent

3 days ago Be among the first 25 applicants

Join to apply for the Hyatt Place Baltimore Washington Airport - Front Desk Agent role at Aimbridge Hospitality

Get AI-powered advice on this job and more exclusive features.

Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Our suburban hotel is three miles from BWI Airport and across the street from Northrop Grumman. We are minutes from Arundel Mills shopping mall, Maryland Live Casino, and Baltimore attractions M&T Bank Stadium and the Inner Harbor. Johns Hopkins University and the University of Maryland Medical Center are a short drive away.Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Core Crew (Front Desk & Sales) - Harbor Point, MD

Guest Service Representative - Part-Time - CFG Bank Arena

Guest Services Agent (Flexible Schedule)

Embassy Suites Baltimore at BWI Airport - Front Desk Agent

Linthicum Heights, MD $16.00-$16.00 1 week ago

Guest Service Representative | Part-Time | CFG Bank Arena

Front Desk Receptionist ADMINISTRATIVE SPECIALIST II

Guest Service Representative - Night Auditor

Core Crew (Front Desk & Sales) - Fed Hill, MD

Office Coordinator / front desk Associate

MedSpa and Wellness Spa Front Desk Receptionist

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.