Hy-Vee Wine and Spirits Department Manager

Hyvee.io; Independence (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Hy-Vee in Independence, Missouri is seeking a Wine & Spirits Department Manager to lead the department, set service standards, and ensure the freshest products at competitive prices while delivering a friendly, helpful shopping experience.

You will recruit and train staff, schedule shifts, manage inventories and displays, monitor pricing, handle customer issues, and coordinate with store leadership to drive department profitability and strong results.

Qualifications

• Must have ability to lead a team and deliver friendly, efficient service.
• Ability to manage inventory, pricing, and displays.
• Basic arithmetic for pricing and audits.
• Experience in retail or wine & spirits a plus.

Responsibilities

• Maintains a positive attitude; creates a friendly atmosphere among customers and staff.
• Sets department standards for service, cleanliness, appearance and profitability.
• Greets customers and addresses them by name when possible.
• Recruits, trains, and supervises department employees.
• Determines weekly work schedules and daily plans.
• Inspects signage and orders product for replenishment.
• Educates customers on product trends and offerings.
• Manages pricing, invoices, and department bookkeeping procedures.
• Operates cash register and handles transactions accurately.
• Analyzes sales data and prepares ad projections and orders.
• Conducts department inventory and merchandising displays.
• Maintains proper storage temperatures and equipment maintenance.
• Adheres to company policies and maintains personal hygiene and dress standards.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent experience

Over one year of related work experience

Job description

Additional Considerations (if any):

Must be 18+ -

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Wine & Spirits Department Manager

Department: Wine & Spirits

FLSA: Non-Exempt

General Function :

Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home

Positions that Report to you: Wine and Spirits Department Employees

Primary Duties and Responsibilities:

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customer by: (examples include, Escorting them to the products they're looking for, Securing products that are out of reach, loading or unloading heavy items, Making note of and passing along customer suggestions or requests , Performing other tasks in every way possible to enhance the shopping experience).
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Stays current on trends in each product category, and educates customers by offering suggestions, answering questions, etc.
• Makes informational materials on products available for customer use.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre‑orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Receives and checks in delivered merchandise and places in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Education and Experience:

• High School or equivalent experience.
• Over one year of related work experience.

Supervisory Responsibilities (Direct Reports):

• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and select new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and salary increases.

Physical Requirements:

• Must be physically able to exert up to 100 pounds of force.