Wine & Spirits Clerk

Hy-Vee Inc; Alabama; On-site; USD 26,000 - 34,000; Full time

Job summary

Hy-Vee Inc in Alabama is seeking a Wine & Spirits Clerk to deliver prompt, friendly service, educate customers about products, and maintain stock in the Wine & Spirits department.

This non-exempt role requires night and weekend shifts, strong customer focus, teamwork, and adherence to store policies on alcohol sales.

You will rotate, face, replenish merchandise, assist customers, and support inventory, health and safety standards in a fast-paced retail environment.

Qualifications

• No formal education required.
• 6–12 months of related work experience preferred.

Responsibilities

• Provides prompt, friendly customer service and educates customers about products.
• Greets customers and assists with locating products and answering questions.
• Rotates, faces, and replenishes merchandise to maintain high standards.
• Maintains department displays and adheres to alcohol sales policies.
• Assists with inventory and checkout procedures as needed.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Tools

Cash register

Job description

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title

Wine & Spirits Clerk

Department

Wine & Spirits

FLSA

Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Educates customers about products.
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
• Checks in product, puts product away, and may review invoices.
• Maintains displays in the department and throughout the store.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Removes trash in a timely manner.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Orders product at supervisor’s request.
• Assists with inventory as requested.
• Builds displays as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

No education requirement. Over six months up to one year of similar or related work experience.

Physical Requirements

Must be physically able to exert and up to 20 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is occasionally exposed to dirt, cleaning solvents and equipment movement hazards. There is exposure to temperature extremes and dampness. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Two wheeler, cash register, pallet jack, box cutter, feather duster, and telephone.

Contacts

Has daily contact with customers, employees, suppliers/vendors, federal/state governmental or regulatory agencies, and the general public.

Employment is contingent upon the successful completion of a pre employment drug screen.