HVM - Service Center Manager - Central Ohio

High Voltage Maintenance Corporation; Columbus (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Service Center Manager to lead operations in Central Ohio. This pivotal role involves overseeing a team of Field Engineers and Technicians, ensuring quality service delivery, and driving business growth. You will be responsible for managing schedules, conducting employee reviews, and maintaining safety compliance. The ideal candidate will possess strong supervisory and communication skills, along with a background in engineering. Join a forward-thinking company that values safety, integrity, and teamwork, and make a significant impact in a dynamic environment.

Qualifications

• Engineering degree or equivalent experience required.
• Strong communication and supervisory skills needed.

Responsibilities

• Provide managerial and technical direction to the Service Center.
• Develop daily schedules for Field Engineers and Technicians.
• Conduct employee reviews and promote safety.

Skills

Sales Skills

Supervisory Skills

Communication Skills

Time Management

Negotiating Skills

Education

Engineering Degree

Tools

Microsoft Office

Job description

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Job Description

Provide business, managerial, and technical direction to the Service Center. Supervise Business Administrators, Field Engineers, and Technicians, and schedule workflow. Serve as a customer contact and liaison. Track job progress and financial details.

Position Summary

Responsible for sales, profit, and quality of the area operation. Develop daily schedules for Field Engineers and Technicians, review proposals and reports, make sales calls, review contracts, provide technical support, develop invoicing and status reports, conduct employee reviews, and promote safety and communication within the team.

Key Responsibilities

• Develop and review proposals and reports.
• Make sales calls and develop new accounts.
• Review field reports and sign contracts.
• Support field personnel technically.
• Coordinate technical training and review procedures.
• Conduct safety meetings and employee reviews.
• Promote effective communication and new business development.
• Maintain calibration of test equipment and ensure safety compliance.

Required Competencies

• Action Oriented
• Building Effective Teams
• Customer Focus
• Drive for Results
• Leading Others
• Organizing
• Interpersonal Skills
• Listening
• Time Management
• Negotiating Skills

Knowledge, Skills, and Abilities

• Engineering degree or equivalent experience.
• Strong communication and supervisory skills.
• Proficiency in Microsoft Office and internet research.
• Willingness to work flexible hours and travel.
• Physical ability to perform job duties and valid driver’s license.

Company Values and Additional Information

Embrace Vertiv’s Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Focus on strategic priorities like Customer Focus and Operational Excellence. Comply with safety and environmental policies. Vertiv is an Equal Opportunity Employer. No sponsorship for work authorization is provided.