HVAC Warranty Technician

Wolfer's Home Services; Portland (OR); On-site; USD 50,000 - 100,000; Full time

Job summary

Wolfer's Home Services is looking for an HVAC Residential Warranty Technician to provide top-notch customer care and welding repair. Join a stable company offering great benefits and opportunities for professional growth in the HVAC field. The position emphasizes communication, problem-solving, and time management skills to ensure customer satisfaction.

Benefits

75% medical premiums covered

401K match

6 paid holidays and PTO

Well-stocked trucks provided

Ongoing training and development

Qualifications

• 2-5 years of HVAC experience preferred.
• Basic knowledge of Microsoft Outlook required.
• EPA Universal Certification is a plus.

Responsibilities

• Assist customers by addressing their HVAC needs and concerns.
• Utilize technical skills to resolve issues post-installation.
• Manage your time effectively to assist 3-5 customers daily.

Skills

Communication

Problem-solving

Time management

Resourcefulness

Education

EPA Universal Certification

2-5 years of HVAC experience

Tools

ServiceTitan

Microsoft Outlook

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from Wolfer's Home Services

Recruitment management | Home services | Using process improvement and team collaboration to recruit the best talent

"Second To None…Since 1901"

Continue your career in top-notch customer care with Wolfer’s Home Services! We’re excited to help you grow as an HVAC Residential Warranty Technician. At Wolfer’s, we believe in taking care of our team by offering great professional development, fantastic benefits, and unlimited earning potential. We’re all about stability and creating opportunities for you to grow and advance within the company. Come join us and take your career to the next level!

What’s in it for you?

• Get paid every two weeks - yes, payday is every other Friday!
• Enjoy a consistent weekly schedule with 2 consecutive days off (Sunday and Monday).
• No on-call shifts.
• We cover 75% of your medical premiums, including dental, vision, and life insurance - just for you!
• Your family’s medical premiums (including dental and vision) are covered at 25%.
• We match your 401K contributions.
• Take advantage of 6 paid holidays and paid time off.
• Start your day with a new and well-stocked truck.
• We cover all your truck expenses - gas, detailing, car washes, service fees, and tolls.
• All the company technology you need will be provided!
• Enjoy ongoing training and development to help you grow in your career.

What you'll do:

As an HVAC Residential Warranty Technician at Wolfer’s, you’ll be the go-to person for our customers, taking the time to ask the right questions and really listen to their concerns to make sure their comfort is our top priority. You’ll put your technical skills to work, using your problem-solving abilities to fix whatever comes up within the first year after install. You’ll also use your technical expertise to correct any failed inspections that come through from the jurisdictions our customer's live in.

Who and what we are looking for:

• Communicative:Not only will you call your customer's when you are on the way, but you will talk them through what the process will be for fixing whatever issue(s) they have encountered.
• Resourcefulness:We expect that you will use all the resources you have available to overcome any challenge(s) you come across. We pride ourselves on fixing the problem the first time so there areno call backs!
• Strong time management:We will aim to help 3-5 customers a day, we look to you to manage your time effectively to ensure you're tracking well on time despite what lies ahead for that day.
• Positive mindset:Own your daily responsibilities with a positive outlook and know that you can maintain a positive mentality despite the challenges you come up against in the field.

What you will have:

• Ideally, you’ve got 2-5 years of HVAC experience.
• Basic knowledge of Microsoft Outlook.
• Experience with ServiceTitan is preferred but not required.
• EPA Universal Certification is a plus, but not a deal-breaker.
• A person who is great at connecting with customers and really listens to their needs.
• An eagerness to learn.
• You’ll need to be comfortable working independently to get the job done on your own.
• A valid driver’s license and a clean driving record are a must.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction

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