HVAC Truck Based Service Manager

YDU JC Air Cond & Ref Inc.- Dubai; Roswell, Northern (GA, KY); Hybrid; USD 89,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

401K, medical, dental, vision care

On the job/cross training

Encouraging team environment

Zero Harm safety policy

Bonus plan

Job summary

Johnson Controls is seeking an HVAC Truck Based Service Manager in Roswell, GA to lead service delivery for a dynamic customer base. The role focuses on margin growth, team leadership, and building strong customer relationships.

The ideal candidate has 3+ years in service management within HVAC/building controls, strong communication, and financial acumen. Competitive salary with a robust benefits package and safety-focused culture are offered.

Qualifications

• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team and manage a diverse group.
• Strong interpersonal, customer service and negotiating skills.
• Demonstrated competence in writing and verbal communication.
• Basic financial accounting experience.
• Proficiency in MS Office and Windows environment.

Responsibilities

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials work.
• Drives L&M growth through Technicians and Team Leads.
• Leads the execution of the Service business, including warranty-related issues.
• Procuring and maintaining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others in the service delivery process.
• Reviews and approves all L&M quotations.
• Budgeting, forecasting, accounts payables/receivables.
• Maintain staffing levels and conduct formal performance reviews; manage related issues.
• Oversee safety performance and program compliance.

Skills

Leadership

Customer service

Negotiation

Written and verbal communication

Financial accounting

MS Office

Education

Diploma in Electronic or Mechanical Systems

Technical school training or HVAC/building controls experience

Tools

MS Office

Job description

## HVAC Truck Based Service ManagerApply: Roswell-Georgia-United States of America: Full time: Posted Today: WD30279864**Build your best future with the Johnson Controls team** As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! **What we offer:** * Competitive salary* Paid vacation/holidays/sick time* Comprehensive benefits package including 401K, medical, dental, and vision care* On the job/cross training opportunities* Encouraging and collaborative team environment* Dedication to safety through our Zero Harm policy **What you will do** Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance. **How you will do it** * Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.* Drives L&M growth through Technicians and Team Leads.* Leads the execution efforts of assigned Service business to include warranty-related customer issues.* Responsible for procuring and mainlining fleet and tools inventory.* Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.* Reviews and approves all L&M quotations.* Responsible for budgeting, forecasting, accounts payables/receivables.* Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.* Responsible for safety performance and program compliance. **What we look for** **Required** * Technical school training or equivalent experience in the HVAC or building controls industry.* Three or more years of management experience in a similar service deliverable environment.* Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.* Strong interpersonal, customer service, negotiating skills.* Demonstrated competence in writing and verbal communication skills.* Basic financial accounting experience.* Demonstrated proficiency in MS office products and basic Windows environment. **Preferred** * Diploma in Electronic or Mechanical Systems.* Two years prior experience in the HVAC or building controls industry.* Five plus years in a service management role directing a similar service deliverable team HIRING SALARY RANGE: $89,000 to $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us