HVAC Truck Based Service Manager

Alloy Enterprises; Roswell (GA); On-site; USD 89,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits including 401K,

Medical, dental, and vision care

On the job/cross training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking a Service Manager to lead the Service business for its customer base, emphasizing labor and materials growth, profitability, and safety program compliance.

The role requires managing a diverse team, budgeting, forecasting, and ensuring customer satisfaction while guiding Technicians and Team Leads to reliable, high-quality service delivery.

Qualifications

• Technical school training or equivalent experience in HVAC/building controls.
• 3+ years of management experience in a service delivery environment.
• Ability to prioritize work, schedule, and lead a diverse team.
• Strong interpersonal and negotiation skills; customer service oriented.
• Effective written and verbal communication.
• Basic financial accounting experience.
• Proficient with MS Office and Windows.

Responsibilities

• Lead service account leadership and profitability for the team’s customer base.
• Drive L&M growth through Technicians and Team Leads.
• Oversee service delivery, including warranty-related issues.
• Procure and maintain fleet and tools inventory.
• Supervise Technicians and Customer Service Agents to ensure delivery quality.
• Review and approve L&M quotations.
• Manage budgeting, forecasting, AP/AR.
• Maintain staffing levels and manage performance reviews and staffing needs.
• Ensure safety program compliance.

Skills

HVAC knowledge

Leadership / management

Customer service

Negotiation

Communication

MS Office

Education

Technical school credentials

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows OS

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.

• Drives L&M growth through Technicians and Team Leads.

• Leads the execution efforts of assigned Service business to include warranty-related customer issues.

• Responsible for procuring and mainlining fleet and tools inventory.

• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.

• Reviews and approves all L&M quotations.

• Responsible for budgeting, forecasting, accounts payables/receivables.

• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.

• Responsible for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.

• Three or more years of management experience in a similar service deliverable environment.

• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.

• Strong interpersonal, customer service, negotiating skills.

• Demonstrated competence in writing and verbal communication skills.

• Basic financial accounting experience.

• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.

• Two years prior experience in the HVAC or building controls industry.

• Five plus years in a service management role directing a similar service deliverable team

HIRING SALARY RANGE: $89,000 to $130,000 (Salary to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This role offers a competitive Bonus plan that will take into account individual, group,
and corporate performance. This position includes a competitive benefits package. The
posted salary range reflects the target compensation for this role. However, we recognize
that exceptional candidates may bring unique skills and experiences that exceed the typical
profile. To support an efficient and fair hiring process, we may use
technology assisted tools, including artificial intelligence (AI), to help identify and evaluate
candidates. All hiring decisions are ultimately made by human reviewers. For details, please
visit the About Us tab on the Johnson Controls Careers site at
https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.