HVAC Truck Based Service Manager

Johnson Controls; Roswell (GA); On-site; USD 89,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits: 401K, medical,

Dental, and vision care

On the job training

Job summary

Johnson Controls is seeking a Service Account Leader to drive profitability and growth for the service business across the customer base. You will lead teams, manage customer relationships, and ensure safety and compliance while developing staff for long-term retention.

The role requires HVAC/building controls industry experience, managerial expertise, strong communication, and financial acumen. On-site work in Roswell, GA with a focus on delivering reliable service and cost-effective solutions.

Qualifications

• Technical school training or equivalent experience in HVAC or building controls.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling and leading a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Proficiency in MS Office and Windows environment.

Responsibilities

• Lead service customer accounts, driving Labor & Materials growth and profitability.
• Manage customer relationships and satisfaction; develop employees and ensure safety program compliance.
• Set and monitor goals for gross margin delivery and profitability; oversee L&M growth through technicians and team leads.
• Budgeting, forecasting, accounts payable/receivables and staffing levels.

Skills

HVAC experience

Management experience

Prioritization

Customer service

Negotiation

Communication skills

Financial accounting

MS Office

Windows environment

Education

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Job description

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it

Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.
• Two years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team

HIRING SALARY RANGE: $89,000 to $130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .