HVAC Truck Based Service Controls Technician

YDU JC Air Cond & Ref Inc.- Dubai; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a skilled Building Automation Controls Technician to perform preventive maintenance, repair, installation, and commissioning of HVAC control systems on customer sites.

Under minimal supervision you will mentor technicians, provide field proposals for retrofits, and ensure high levels of customer satisfaction, safety, and documentation.

This role requires strong troubleshooting across electronic and digital controls and effective communication with customers.

Qualifications

• Six years of commercial controls troubleshooting experience in HVAC.
• Experience with building automation and control theory.
• Ability to explain technical information to diverse audiences.

Responsibilities

• Perform preventive maintenance, repair, and commissioning of building control systems.
• Troubleshoot complex control systems and document work.
• Mentor technicians on building automation activities.
• Provide field proposals for retrofits and system upgrades.
• Ensure customer satisfaction and safety compliance.

Skills

Customer communication

Troubleshooting

HVAC knowledge

Technical writing

Education

Vocational training

Associate degree in technical field

Job description

What you will do

Under minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it

Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software. Consults with the customer through data gathered and site assessments. Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads. Manages assigned work to meet professional and efficient execution of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally. Provides sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals. Install and modify software and graphics. Communicates with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with operating problems. Keeps customer informed on the service provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work. Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all control's technicians in the branch. Provides safety awareness while working onsite with Johnson Controls subcontractors. Trains the customer in control systems operations. Delivers manuals and documentation to the customer for training needs as required. Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains the technical workforce on non-complex, non-critical equipment. Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists. Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company. Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned. Assists in the design and configuration of building control systems as defined by the contract documents. Creates flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required. Assists in developing and testing software programs necessary to operate the system per the project requirements' intent. Compiles and/or completes project as built and close-out documentation. Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation. Selects, orders, and tracks the delivery of materials for assigned. Assists in the loading and commissioning of all system and network-level controllers as required. Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation. May provide field change information to the project team for the creation of as-built drawings and software. Keeps management and JCI contractor or customer informed of job progress and issues. Assists in performing site-specific training for owner / operator on the total building control system. Participates in release meeting with project field team. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

What we look for

Required Be a dedicated member of a North America Branch team willing to learn and be responsible for system trouble shooting, repair and aftermarket services for this fast-growing business. Minimum of Six (6) years Commercial Controls troubleshooting experience in the HVAC industry. This includes buildings, chiller plants and systems. Vocational School program graduate or associate's degree in a technical field, or two years’ experience in servicing electronic and or mechanical systems. Demonstrated ability to install and/or service electronic control systems and HVAC equipment. Effective communication skills to represent Johnson Controls on customer sites. Possesses the ability to explain technical information to technical and non-technical people. Demonstrate effective writing skills as well as understanding of programs and software applications. Knowledge of control theory, automatic temperature controls, building automation systems and other building subsystems.

HIRING HOURLY RANGE: $29-40 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.