HVAC Truck Base Service Manager

ZipRecruiter; Norfolk (VA); On-site; USD 86,000 - 115,000; Full time

Job summary

A leading building management company seeks a Service Manager to oversee operations and service delivery. The ideal candidate will have experience in HVAC or building controls and proven management capabilities. Responsibilities include ensuring team efficiency and maintaining safety standards. A competitive salary and benefits package is offered, with a range of $86,000-115,000 based on qualifications.

Benefits

Competitive salary

Paid vacation

Comprehensive benefits package

Collaborative team environment

Qualifications

• Three or more years of management experience in a similar service deliverable environment.
• Two years prior experience in HVAC or building controls industry.
• Demonstrated competence in writing and verbal communication skills.

Responsibilities

• Responsible for leading service account management.
• Drives team productivity and profitability.
• Accountable for safety performance.

Skills

Prioritize work activities

Interpersonal skills

Customer service

Negotiation skills

Communication skills

Education

Diploma in Electronic or Mechanical Systems

Technical school training in HVAC

Tools

MS Office

Job description

Overview

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do

Responsible for leading service account management, focusing on labor and material growth, and ensuring successful execution of service operations across the team’s customer portfolio. Drives team productivity and profitability while fostering strong customer relationships and satisfaction. Oversees employee development, retention, and ensures compliance with safety programs and standards.

How you will do it

• Sets and monitors goals for customer account gross margin delivery and profitability, including planned Services Agreements and Labor & Materials (L&M) work.
• Drives L&M growth through Technicians and Team Leads.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Responsible for procuring and mainlining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Accountable for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

• Diploma in Electronic or Mechanical Systems.
• Two years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team.

HIRING SALARY RANGE: $86,000-115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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