HVAC Truck Base Service Manager

Johnson Controls, Inc.; Columbia (SC); On-site; USD 86,000 - 115,000; Full time

Job summary

A leading engineering company is looking for a Service Manager in Columbia, SC to lead service account management. The ideal candidate has management experience in HVAC, excels at team leadership, and can foster customer satisfaction. The role features a salary range of $86,000-$115,000, depending on various factors, and includes a comprehensive benefits package.

Benefits

Competitive salary

Paid vacation

Comprehensive benefits package

Collaborative team environment

Qualifications

• Strong ability to prioritize work activities and schedule for a diverse team.
• Three or more years of management experience in a similar service environment.
• Demonstrated competence in writing and verbal communication.

Responsibilities

• Lead service account management and ensure successful execution of operations.
• Drive productivity, profitability, and strong customer relationships.
• Oversee compliance with safety programs and employee development.

Skills

Interpersonal skills

Customer service skills

Negotiating skills

Financial accounting experience

Proficiency in MS Office

Education

Technical school training or equivalent experience in HVAC or building controls

Diploma in Electronic or Mechanical Systems (preferred)

Job description

What we offer

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do

Responsible for leading service account management, focusing on labor and material growth, and ensuring successful execution of service operations across the team’s customer portfolio. Drives team productivity and profitability while fostering strong customer relationships and satisfaction. Oversees employee development, retention, and ensures compliance with safety programs and standards.

How you will do it

• Sets and monitors goals for customer account gross margin delivery and profitability, including planned Services Agreements and Labor & Materials (L&M) work.
• Drives L&M growth through Technicians and Team Leads.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Responsible for procuring and mainlining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Accountable for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.
• Two years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team.

HIRING SALARY RANGE: $86,000-115,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Johnson Controls Careers site at jobs.johnsoncontrols.com/about-us.