HVAC Truck Base Service Manager

Johnson Controls; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to building a sustainable future! As a leader in the HVAC and building controls industry, you will have the opportunity to drive service delivery and customer satisfaction while fostering a collaborative team environment. This role emphasizes employee development and safety, ensuring a thriving workplace culture. With a competitive salary and comprehensive benefits, including paid vacation and training opportunities, this position is perfect for those passionate about leading diverse teams and making a real impact in the industry. Your next great opportunity awaits!

Benefits

Competitive base salary

Comprehensive bonus program

Three weeks paid vacation

401K, medical, dental, and vision care

Extensive training opportunities

Collaborative team environment

Employee discount programs

Qualifications

• 3+ years of management experience in a service delivery environment.
• Strong technical ability and interpersonal skills required.

Responsibilities

• Lead customer account management and drive profitability.
• Ensure safety compliance and manage employee development.

Skills

Leadership

Customer Service

Negotiation

Technical Skills in HVAC

Communication Skills

Financial Accounting

Education

Technical School Training in HVAC

Diploma in Electronic or Mechanical Systems

Tools

MS Office

Windows Environment

Job description

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future!

Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive base salary and a comprehensive bonus program.

• Three weeks paid vacation in a calendar year / holidays / sick time / three PTO days in a calendar year.

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.

• Extensive product and on-the-job/cross training opportunities.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• Providing scheduling and management support.

• JCI Employee discount programs (The Loop by Perk Spot).

You Owe It To Yourself to Experience why JCI keeps being voted the Best Place to Work!

What you will do

• Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business for the team’s customer base.

• Drives profitability and productivity of the team.

• Manages customer relationship development and satisfaction.

• Responsible for employee development and retention and for safety program compliance.

How you will do it

• Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads.

• Leads the execution efforts of assigned Service business to include warranty-related customer issues.

• Responsible for procuring and maintaining fleet and tools inventory.

• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.

• Reviews and approves all L&M quotations.

• Responsible for budgeting, forecasting, accounts payables/receivables.

• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducting formal performance reviews, and all related issues.

• Responsible for safety performance and program compliance.

What we look for

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.

• Three or more years of management experience in a similar service deliverable environment.

• To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees.

• Strong technical ability to prioritize work activities for the team, scheduling, and leading a diverse team.

• Strong interpersonal, customer service, and negotiating skills.

• Demonstrated competence in writing and verbal communication skills.

• Basic financial accounting experience.

• Demonstrated proficiency in MS Office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.

• Five years prior experience in the HVAC or building controls industry.

• Five plus years in a service management role directing a similar service deliverable team.