HVAC Technical Support Advisor - Customer-Focused

Openwork; Meadows Place (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO/Vacation

Job summary

Openwork LLC's Houston branch seeks an HVAC Technical Support specialist in Stafford, TX. This temporary-to-permanent role supports portable air conditioning equipment with structured troubleshooting, parts coordination, and warranty processing. A strong HVAC background and customer-facing experience are essential.

You will work Mon-Fri, 7:00am–3:30pm, earning $23–$28 per hour. EPA 608 certification is preferred, with a path to permanent employment for growth-minded candidates.

Qualifications

• Associate degree or equivalent technical education required or preferred.
• Minimum 3 years of HVAC, refrigeration, electrical, mechanical, or industrial equipment troubleshooting experience.
• EPA Section 608 Certification preferred.
• Ability to read wiring diagrams and refrigeration schematics.
• Excellent verbal and written communication skills.
• Strong organizational and documentation skills.
• High proficiency with Microsoft Office and modern digital business software.

Responsibilities

• Serve as the first-line technical expert supporting portable air conditioning equipment.
• Diagnose refrigeration, electrical, airflow, condensate management, and control system issues via phone, email, video, and digital platforms.
• Guide customers and field technicians through troubleshooting procedures to minimize downtime.
• Determine appropriate resolution: field repairs, component replacement, or factory return.
• Maintain high first-call resolution rates and document findings.
• Escalate customer concerns with urgency and accountability.
• Coordinate replacement parts and warranty approvals.
• Maintain complete digital service records and update CRM, ERP, and warranty databases.

Skills

HVAC troubleshooting

Customer service

Documentation

Verbal communication

Education

Associate degree or equivalent technical education

Tools

ERP

CRM

Service management software

Microsoft Office

Job description

Openwork LLC's Houston branch seeks an HVAC Technical Support specialist in Stafford, TX. This temporary-to-permanent role supports portable air conditioning equipment with structured troubleshooting, parts coordination, and warranty processing. A strong HVAC background and customer-facing experience are essential.

You will work Mon-Fri, 7:00am–3:30pm, earning $23–$28 per hour. EPA 608 certification is preferred, with a path to permanent employment for growth-minded candidates.