HVAC Technical Service Representative

Dometic; Ashland (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with company match

Tuition assistance

Paid maternity/paternity leave

Employee discounts on products

Job summary

A leading company in the mobile living industry is seeking an HVAC Technical Service Representative in Ashland, VA. You will provide technical advice on air conditioning and refrigeration products, assist customers with technical issues, and ensure effective communication. Ideal candidates have a high school diploma, 1-2 years of relevant experience, and strong problem-solving skills. The role offers a range of benefits including insurance and tuition assistance, all within a dynamic and inclusive environment.

Qualifications

• 1–2 years of manufacturing or field service experience with air conditioning and refrigeration equipment.
• Comfortable with computers and navigating programs.
• EPA Clean Air 608 Type I and II certificate.

Responsibilities

• Provide accurate technical assistance on Dometic core air conditioning products.
• Explain warranty processes and maintain organized notes of each call.
• Follow through to resolve customer issues.

Skills

Technical assistance on air conditioning products

Problem-solving

Strong written communication

Strong verbal communication

Attention to detail

Organizational skills

Education

High School graduate or equivalent

Job description

About the Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate HVAC Technical Service Representative. This position reports to Technical Customer Service Manager and will work in Ashland, VA. As HVAC Technical Service Representative of the Ashland, VA team, you will be involved in providing technical advice to internal and external customers concerning proper application, installation, and operation of Dometic core air conditioning and refrigeration equipment.

General Responsibilities

• Provide accurate technical assistance on Dometic core air conditioning and refrigeration products.
• Provide explanation of warranty process, collect complete information required and enter into system.
• Maintain well organized notes of each call.
• Follow through to ensure customer issue is resolved.
• Communicate to Quality and Engineering when a trending problem is recognized.
• Plan and execute activities to expand and strengthen knowledge of Dometic product and processes.
• Assist with field service and technical training sessions as required.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401(k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

The ideal candidate for this role will bring demonstrated success in an operational/engineering/manufacturing/etc. environment. Additionally, they will have acquired the following qualifications and experiences:

• High School graduate or equivalent
• 1–2 years of manufacturing or field service of air conditioning and refrigeration equipment
• Comfortable with computers and navigating programs
• EPA Clean Air 608 Type I and II certificate
• Preferred to have a good knowledge of basic air conditioning operation
• Sound logic skills for working through diagnostics

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong written and verbal communication skills
• Exemplary standards of ethics, integrity, and accountability
• High attention to detail and strong organizational skills
• Patience and people skills to calm aggravated customers

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star?

Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.