HVAC Tech Support (Remote - US)

Alpine Home Air; Washington (District of Columbia); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading HVAC solutions provider in Washington, DC is seeking an HVAC Technical Support representative to assist homeowners over the phone. This role requires excellent communication skills, experience as an HVAC Technician, and the ability to work effectively in a fast-paced environment. The position offers benefits such as health insurance, a 401k plan, and paid training, fostering a collaborative work atmosphere.

Benefits

Group health insurance

401k

Paid time off

Paid educational training

Qualifications

• 5 years experience as an HVAC Technician.
• Willingness to be available for scheduled calls.
• High-speed internet and a stable power supply.

Responsibilities

• Assist homeowners over the phone with product questions.
• Engage customers in conversations for issue resolution.
• Provide clear communication and technical support.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Ability to handle fast-paced work

Professional and positive demeanor

Demonstrated computer skills

Job description

Overview

Are you an HVAC residential service technician who wants to reduce field work and increase your interaction with homeowners from home? If you enjoy talking with homeowners, communicating clearly, and working as part of a collaborative team, this opportunity may be a strong fit. Alpine is seeking an HVAC Technical Support representative to improve job satisfaction by assisting customers remotely over the phone.

Alpine is a team of forward-thinking innovators providing intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through high-efficiency and all-electric HVAC equipment, while delivering a shopping experience that makes the process fun and easy. We have a strong following of repeat customers and achieve high customer satisfaction ratings in the industry.

Responsibilities

• Speak with homeowners on the phone who have purchased products from our HVAC ecommerce website and assist them with product questions and troubleshooting remotely to resolve technical issues.
• Engage customers in productive conversations to support product understanding and issue resolution.
• Provide a rewarding service experience by applying clear communication skills and technical knowledge to help customers succeed.

Qualifications

• 5 years experience as an HVAC Technician
• Excellent written and verbal communication skills
• Demonstrated computer skills with typing at 40 WPM+
• Ability to handle fast-paced work and multiple duties simultaneously
• Professional, positive demeanor; extroverted, warm, and friendly with customers
• Self-starter who is eager and ambitious to succeed
• Strong attention to detail
• Able to work with ambiguity and solve problems while aligning with company values
• Able to work as part of a team when necessary
• High-speed internet and a stable power supply
• A quiet, dedicated home office space free from animals or family members in the same room
• Willingness to be at the desk, available and ready for phone calls during scheduled hours (not a flexible-time remote position)
• Open to periodic travel for hands-on training and product refurbishment
• Rotating schedule with periodic weekend availability

Benefits

• Compensation is DOE
• Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability, and more
• Paid educational and professional development training
• All computer equipment and training provided

About Us

Started in 2002, Alpine is the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. We are a team of forward-thinking innovators working to provide HVAC solutions to homeowners in a way that:

• Leads Americans away from low-efficiency and non-renewable HVAC appliances toward high-efficiency and all-electric options, reducing reliance on fossil fuels and helping slow global warming
• Provides a shopping experience that’s so easy it’s almost fun, enabled through operational excellence
• Prioritizes a harmonious win for customers, team members, the company, and the environment

Learn more and view all openings at: careers.alpinehomeair.com