HVAC Support Representative

LQS Liquid Stack LLC; Carrollton (TX); On-site; USD 67,000 - 96,000; Full time

Benefits offered by this job

Health benefits

401K match

Paid time off

Job summary

LiquidStack, a leader in liquid cooling data center solutions, seeks a technically adept specialist for on-site support in our production facility. You will help field technicians and partners, resolve post-sales issues, and document solutions using BoM, drawings, and CRM tools.

The role requires an engineering or technical background, experience in the data center or cooling industry, and excellent English communication. On-site work in Texas with opportunities to grow within a global team.

Qualifications

• Bachelor or technical degree or military training equivalent.
• Experience in mechanical/industrial environments and customer service.
• Fluent English with strong written/verbal communication.

Responsibilities

• Provide frontline post-sales support for LiquidStack customers and partners.
• Answer technical questions for customers, technicians, and network.
• Coordinate on-site repairs with regional leaders and teams.
• Assist with spare parts and warranty fulfillment with cross-functional teams.
• Troubleshoot using BoM, drawings, schematics, and CRM documentation.

Skills

Customer service experience

Strong communication

MS Word/Excel/PowerPoint

Attention to detail

Independent, self-starter

Multicultural collaboration

English fluency

SolidWorks/AutoCAD knowledge

Education

Engineering degree or technical training

Tools

SolidWorks

AutoCAD

3D/2D modeling

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: On-Site (5 days) What's in it for you: Reporting to the Director of Global Services of LiquidStack, this role will provide front line support for customers, Field Service Technicians, and Service Partners. The primary role is to provide technical support for post-sales customer queries and provide the appropriate level of support based on contractual obligations. This will include providing warranty support and service coverage for customer entitlements. Working in LiquidStack’s production facility, this individual will have access to the production line, training center, and engineers to support these efforts. This individual will learn about a variety of new technologies, which will shape the data center industry for decades to come. We are looking for a driven individual who is passionate about this profession and wants to be a team member of the world’s global leaders in liquid cooling for data centers, edge, and high-performance computing.

What you will do:

• Front line support for LiquidStack customers and the Global Services team.
• Provides post-sales support and assists with technical product questions for all customers, Field Service Technicians, and Service Partner network.
• Contacts regional leaders to support and coordinate on-site repairs.
• Collaborates with quality, supply chain, and manufacturing to support spare part purchases and warranty fulfillment.
• Uses BoM (Bill of Material), 3D and 2D drawings, schematics and other documentation to troubleshoot customer issues and document in CRM (Customer Relationship Management) system.
• Communicates with the engineering and product management team as required.
• Acts in a manner consistent with LiquidStack’s core values and according to LiquidStack’s Code of Business Conduct and Ethical Behavior.
• Complies with standards and procedures of LiquidStack’s health and safety manual and Occupational Health and Safety regulations.

What you will bring:

• Higher education diploma, technical school degree, or equivalent military training. BSc in Engineering, Industrial Design is a plus.
• Experience in the mechanical, thermal, industrial, or manufacturing industry.
• Experience in customer service or satisfaction role, such as call center or support.
• Data Center, mission critical, IT Infrastructure, or process cooling/heating experience is desirable.
• Thermal system design or HVAC/R experience is preferred.
• Working knowledge of SolidWorks, AutoCAD, 3D or 2D modeling and/or other solid modeling is desirable.
• Attention to detail with the ability to see the bigger picture.
• Must have strong planning, organizational, analytical, and problem-solving skills.
• Able to prioritize competing tasks and keeping to critical deadlines.
• Self-starter that can be hands-on and able to work independently.
• Multicultural approach, comfortable working with diverse cultures and mind-sets.
• Appreciation to work in a global organization with teammates in different time zones/regions.
• Excellent communication (verbal & written).
• Fluent in English; multi-lingual a plus.
• Strong knowledge in MS Word, Excel, and PowerPoint.

Annual Base Salary Range or Hourly Base Pay Range: $67,000.00 - $95,829.99 Compensation Type: Salary Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role: No The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well-being of our employees, customers, communities, and the planet we share.

Learn more about what we do & how we do it. Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

At Trane Technologies, we believe in providing equal access and opportunity for all.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]