HVAC Service Technician - Suwanee

Wrench Group; Suwanee (GA); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life Insurance

Job summary

Coolray is seeking an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems in the Atlanta area. You will deliver exceptional customer service, explain options clearly, and promote maintenance plans to improve performance and energy efficiency.

The role includes ongoing training, leadership support, competitive compensation, and a culture focused on growth with a trusted industry leader.

Qualifications

• Minimum 5 years of residential HVAC service, maintenance, and repair experience.
• Proven experience diagnosing and troubleshooting a wide range of HVAC system issues.
• Strong mechanical aptitude and technical problem-solving skills.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain residential HVAC systems.
• Perform comprehensive system evaluations to identify root causes of equipment issues.
• Service and maintain air conditioners, furnaces, heat pumps, IAQ systems, thermostats and controls.
• Educate customers on operation, maintenance, and energy-saving opportunities.
• Document service findings and recommendations using company software.

Skills

Customer service

Communication

Attention to detail

Independent

Problem solving

Education

EPA Certification (preferred)

Tools

ServiceTitan

Job description

Overview: Join One of the Southeast's Leading Home Service Companies

Are you an experienced HVAC professional looking for a company that values your expertise, rewards your performance, and invests in your future? Coolray is seeking skilled HVAC Service Technicians to join our growing team and help continue our tradition of delivering exceptional service to homeowners across the Atlanta market.

Since 1966, Coolray has been a trusted name in home comfort. Together with Mr. Plumber and BriteBox Electrical, we provide industry-leading heating, cooling, plumbing, and electrical services backed by outstanding customer care and our Lifetime Parts & Labor Warranty. With more than 500 team members and multiple service locations, we're continuing to grow—and we're looking for top talent to grow with us.

As an HVAC Service Technician, you'll diagnose, repair, and maintain residential HVAC systems while delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.

What's In It For Me?

• Exceptional Earning Potential: $95,000 - $150,000+ annually, including weekly performance bonuses of up to 10% of truck revenue and lead generation incentives.
• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, 401(k) with company match, Company-Paid Life Insurance, Short-Term & Long-Term Disability, FSA, EAP, Legal Services, Pet Insurance, and Identity Theft Protection.
• Work-Life Balance: Generous PTO, six paid holidays, paid birthday off, and family-friendly scheduling.
• Career Growth & Development: Paid training, ongoing technical development, dedicated coaching and mentorship, and clearly defined advancement opportunities.
• Additional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.

Responsibilities:

What Will I Do?

• Diagnose, troubleshoot, repair, and maintain residential heating and air conditioning systems
• Perform comprehensive system evaluations to identify root causes of equipment issues
• Service and maintain:
  • Air conditioners
  • Furnaces
  • Heat pumps
  • Indoor air quality systems
  • Thermostats and controls
  • Related HVAC components
• Utilize diagnostic equipment, hand tools, and power tools safely and effectively
• Present repair options and recommendations clearly and professionally to homeowners
• Educate customers on system operation, maintenance requirements, and energy-saving opportunities
• Promote and explain the benefits of the CoolCare Maintenance Agreement
• Identify opportunities to improve comfort, efficiency, reliability, and indoor air quality
• Build strong customer relationships through exceptional service and communication
• Accurately document service findings, completed work, and recommendations using company software platforms
• Maintain compliance with company policies, quality standards, and safety procedures
• Ensure all work is completed according to local, state, and national codes

Qualifications:

Do I have What it Takes?

Required Experience:

• Minimum 5 years of residential HVAC service, maintenance, and repair experience
• Proven experience diagnosing and troubleshooting a wide range of HVAC system issues
• Strong mechanical aptitude and technical problem-solving skills

Skills & Abilities:

• Excellent customer service and communication skills
• Ability to build trust and create positive customer experiences
• Strong attention to detail and commitment to quality workmanship
• Self-motivated with the ability to work independently

Results-driven mindset in a performance-focused environment

Ability to explain technical information in a clear, customer-friendly manner

Desire to continuously learn and advance within the HVAC industry

Preferred Qualifications:

• Experience with ServiceTitan
• Industry certifications (EPA Certification preferred)
• Previous experience working within residential home services

Requirements:

• Valid driver's license
• Ability to pass a Motor Vehicle Record (MVR) review
• Ability to work in attics, crawl spaces, rooftops, and outdoor environments
• Ability to lift, carry, and maneuver HVAC equipment and materials

At Coolray, we're committed to helping our technicians succeed. Through ongoing training, strong leadership support, competitive compensation, and a culture focused on growth, we provide the tools and opportunities needed to build a long-term career.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally