HVAC Service Technician - Residential

Blue ridge heating and air; Franklin Park (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Insurance options: life, disability, &

401(k) retirement plan with company a

Company-paid professional development

Positive and supportive work env

Job summary

Blue Ridge Heating & Air is a leading residential HVAC contractor serving Upstate South Carolina and Western North Carolina. We seek a reliable Service Technician to troubleshoot, repair, and maintain residential HVAC systems, assist in training junior team members, and occasionally install equipment.

You’ll need strong problem-solving, customer service, and independent-work skills. Expect to work on various brands, with a focus on safety, documentation, and teamwork.

Qualifications

• High School Diploma or equivalent.
• EPA Certification required.
• Minimum of 2 years' experience as a Service Technician.

Responsibilities

• Service, troubleshoot and repair HVAC-related equipment according to manufacturer's specifications.
• Maintain residential HVAC equipment to ensure optimal performance.
• Establish and maintain effective working relationships with team members and customers.
• Properly maintain equipment histories, billing, and other records in digital platforms.
• Maintain cleanliness and upkeep of assigned company vehicle.

Skills

Problem-solving

Customer service mindset

Communication

Independent worker

Troubleshooting

Education

High School Diploma or equivalent

EPA Certification

Tools

Hand and power tools

Job description

Blue Ridge Heating & Air is a leading residential HVAC contractor serving Upstate South Carolina and Western North Carolina, with locations in Brevard, NC, and Greenville, SC. We specialize in engineered comfort solutions, including heat pump installations, ductless mini-split systems, and high-efficiency home heating and cooling solutions. Our comprehensive services encompass expert duct cleaning, seasonal HVAC maintenance, and reliable heating and cooling repairs.

At Blue Ridge Heating & Air, our mission is to provide exceptional HVAC services that ensure the comfort and satisfaction of our customers. We are guided by core values that emphasize integrity, excellence, and a commitment to serving our community.

Service Technician Job Description

We are seeking a reliable and skilled Service Technician to join our team. In this role, you will perform demand service calls for residential HVAC systems and assist in training junior team members. You will troubleshoot, repair, and maintain various brands of residential HVAC equipment. The successful candidate will possess strong problem-solving skills, a customer-service mindset, and the ability to work independently. Occasionally, you may also be called upon to install residential equipment as needed.

Core Values:

• Go the Extra Mile: Consistently exceed customer expectations by delivering superior HVAC installations and services.
• Grow Debt-Free: Utilize resources efficiently, ensuring projects are completed within budget, reflecting our commitment to financial responsibility.
• Do the Right Thing: Adhere to all safety protocols, manufacturer guidelines, and company procedures to maintain the highest standards of integrity and quality.
• Humbly Confident: Approach challenges with confidence in your skills while remaining open to feedback and continuous improvement.
• Respect: Foster a respectful work environment by valuing team members' contributions and treating customers with utmost consideration.

Responsibilities:

• Service, troubleshoot and repair HVAC-related equipment according to manufacturer's specifications.
• Maintain residential HVAC equipment to ensure optimal performance.
• Establish and maintain effective working relationships with team members and customers.
• Properly maintain equipment histories, billing, and other records in digital platforms.
• Maintain cleanliness and upkeep of assigned company vehicle.

Education and Experience:

• High School Diploma or equivalent.
• EPA Certification required.
• Minimum of 2 years' experience as a Service Technician.

Key Competencies:

• Effective written and verbal communication skills.
• Excellent customer service, problem-solving, and troubleshooting skills.
• Proficiency with hand and power tools.
• Working knowledge of electrical and plumbing systems commonly encountered in support of HVAC systems.
• Ability to work independently and prioritize tasks.
• Self-motivated but able to take direction and be part of a team.
• Honest and dependable.
• Valid, insurable driver's license; ability to pass a drug screening and background check.

Perks:

• Paid time off.
• Accident insurance and group access to life, short-term disability, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Company-paid professional development and training.
• Positive and supportive work environment.