HVAC Service Technician III

HTS Engineering Ltd.; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in commercial HVAC systems seeks a Service Technician to manage installation and servicing of equipment. The role requires strong technical skills with a focus on customer service and timely communication. Successful candidates will have at least three years of HVAC experience, technical training, and the ability to handle physical job demands.

Qualifications

• Minimum of 3 years HVAC service work experience.
• VRF and BAS/DDC Controls experience preferred.
• Knowledge of Microsoft Office and basic computer skills.

Responsibilities

• Install, start up, troubleshoot, and service commercial HVACR equipment.
• Analyze work orders and plan daily activities.
• Document service actions and maintain customer rapport.

Skills

Excellent communication skills

Problem solving

Customer service

Education

Technician’s Degree or equivalent from a Technical/Trade School

Tools

Own tools

Job description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation, and maintenance including our employees, suppliers, customers, and end users.

Job Title: Service Technician

Description: The Service Technician will work independently or as part of a team responsible for the installation, startup, troubleshooting, commissioning, and servicing of commercial HVACR equipment, systems, and units.

Job Duties:

1. Serves existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
2. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
3. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
4. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
5. Documents service and installation actions by completing forms, reports, logs, and records.
6. Maintains customer confidence by keeping service information confidential.
7. Updates job knowledge by participating in educational opportunities; reading professional publications.
8. Accomplishes operations and organizational mission by completing related results as needed.

The job description is not exhaustive; the Service Technician will follow and perform other instructions and related duties as set forth by management.

Qualifications:

• Minimum of 3 years of relevant work experience in HVAC service work, preferably with experience in a service vehicle for an HVAC contractor.
• VRF experience is preferred.
• BAS/DDC Controls experience is desired.
• Must have own tools.
• Reliable with excellent communication skills, both oral and written.
• Willing to submit to pre-employment screening, including criminal background check and drug screen.
• Technician’s Degree or equivalent from a Technical/Trade School with a certificate in HVAC and five (5) years of related work experience, or an equivalent combination of education and experience.
• Knowledge of Microsoft Office software and basic computer skills.

Physical Requirements:

Must be able to handle and lift tools and equipment for air conditioning service work. Regularly required to stand, use hands, handle objects, and talk or hear. Frequently walk, reach, and stoop. Occasionally sit. Must be able to lift up to 50 pounds with assistance. Specific vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment. Reasonable accommodations may be made.

HTS provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.