HVAC Service Technician I – Diagnostics & Customer Care

Service Experts; Austin (TX); On-site; USD 30,000 - 47,000; Full time

Job summary

Service Experts in Austin, TX is seeking a motivated HVAC Service Technician to diagnose, service, and repair residential and light commercial systems. You will communicate with customers, perform preventive maintenance, and promote parts and services while ensuring high quality workmanship.

Responsibilities include analyzing problems, using diagnostic tools, reading wiring diagrams, and safely handling refrigerants.

Qualifications

• High school diploma or GED with HVAC training and 0-2+ years’ experience.
• Must possess valid licensing or certification as required by local laws.
• EPA and safety certifications required.
• Skilled at servicing heating, cooling, ventilation equipment and accessories.
• Proficient mechanical aptitude and ability to operate necessary tools.

Responsibilities

• Perform residential and light commercial service and maintenance calls.
• Diagnose, analyze, and resolve customer problems in a courteous, timely manner.
• Inspect and service HVAC equipment, identify potential problems, and prevent callbacks.
• Complete required paperwork, collect payments, and maintain inventory.
• Communicate with dispatch to provide status updates and coordinate service.
• Promote products and services to customers and relay leads to sales.
• Maintain company property, vehicles, and tools in good order.
• Work with flexibility for on-call shifts and varying environments.

Skills

Customer service

Diagnostics

Electrical troubleshooting

Reading wiring diagrams

Mechanical aptitude

Time management

Valid driver's license

Education

High School Diploma/GED

EPA and Safety Certifications

Tools

HVAC tools

Multimeter

Duct tooling

Refrigeration equipment

Job description

Service Experts in Austin, TX is seeking a motivated HVAC Service Technician to diagnose, service, and repair residential and light commercial systems. You will communicate with customers, perform preventive maintenance, and promote parts and services while ensuring high quality workmanship.

Responsibilities include analyzing problems, using diagnostic tools, reading wiring diagrams, and safely handling refrigerants.