HVAC Service Technician

INNOVA; Town of Texas (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

INNOVA is seeking a Senior HVAC Service Technician to support field service operations, complex troubleshooting, and warehouse-based repair and refurbishment.

The role requires 5-7 years of hands-on HVAC service expertise, HVAC certification, and the ability to work independently across field, warehouse, and customer sites. You will guide junior technicians and contribute to project success with thorough documentation and safety focus.

Qualifications

• 5-7 years of hands-on HVAC service experience.
• HVAC certification required.
• Strong knowledge of HVAC systems, controls, electrical and mechanical components, diagnostics, and performance testing.

Responsibilities

• Perform HVAC inspections, diagnostics, maintenance, troubleshooting, repairs, installations, component replacements, adjustments, and performance testing.
• Lead or support pre-installation inspections, post-installation support, system start-ups, and technical issue resolution.
• Diagnose root causes and determine effective corrective actions.
• Serve as a senior technical resource and guide less-experienced technicians as needed.
• Support multi-technician projects involving equipment movement, staging, placement, and coordination.
• Communicate professionally with customers, dispatch, supervisors, and internal teams.
• Follow all applicable codes, safety standards, company procedures, and customer-site requirements.
• Perform advanced diagnostics, repairs, refurbishment, and testing of HVAC units and components.
• Identify defects, verify repair quality, and confirm equipment is ready for field deployment.
• Support equipment staging, preparation, packaging, tools, parts, and service inventory.
• Provide technical input on recurring issues, repair trends, equipment condition, and process improvements.
• Provide technical guidance and hands-on training to junior technicians.

Skills

HVAC service experience

Strong communication

Organization

Documentation

Judgment

Problem-solving

Job description

INNOVA is seeking an experienced Senior HVAC Service Technician to support field service operations, complex technical troubleshooting, and warehouse-based repair and refurbishment.

Key Responsibilities

• Perform HVAC inspections, diagnostics, maintenance, troubleshooting, repairs, installations, component replacements, adjustments, and performance testing.
• Lead or support pre-installation inspections, post-installation support, system start-ups, and technical issue resolution.
• Diagnose root causes and determine effective corrective actions.
• Serve as a senior technical resource and guide less-experienced technicians as needed.
• Support multi-technician projects involving equipment movement, staging, placement, and coordination.
• Communicate professionally with customers, dispatch, supervisors, and internal teams.
• Follow all applicable codes, safety standards, company procedures, and customer-site requirements.

Warehouse Operations

• Perform advanced diagnostics, repairs, refurbishment, and testing of HVAC units and components.
• Identify defects, verify repair quality, and confirm equipment is ready for field deployment.
• Support equipment staging, preparation, packaging, tools, parts, and service inventory.
• Provide technical input on recurring issues, repair trends, equipment condition, and process improvements.
• Provide technical guidance and hands-on training to junior technicians.

Documentation and Compliance

• Complete accurate service reports, job notes, inspection records, labor and parts records, photos, and corrective-action documentation in company systems and CRMs.
• Follow safety, reporting, recordkeeping, equipment handling, quality, and customer communication procedures.
• Escalate technical, safety, operational, or customer issues promptly.

Qualifications

• 5-7 years of hands-on HVAC service experience.
• HVAC certification required.
• Strong knowledge of HVAC systems, controls, electrical and mechanical components, diagnostics, and performance testing.
• Valid driver’s license.
• Ability to lift, move, and maneuver equipment safely.
• Ability to work independently in field, warehouse, and customer-site environments.
• Strong communication, organization, documentation, judgment, and problem-solving skills.
• Full-time employment with opportunities for continued growth and development.

Success in the first year means becoming a trusted senior technical resource for the team, proactively identifying and resolving equipment issues during pre-installation checks, quickly diagnosing technical problems when they arise, and helping guide the team toward the right solution. This includes reducing preventable installation and service issues, ensuring equipment is properly tested and ready before deployment, independently handling complex assignments, supporting other technicians, and maintaining accurate and timely documentation.