HVAC Service Technician

DELAWARE HEATING & AIR CONDITIONING SERVICE, INC.; Newark, Northern (DE, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Top Pay

Health benefits

401k employer matching

Vacation

Job summary

Delaware Heating & Air Conditioning Service, Inc. is seeking a self-starting Service Technician to deliver superior customer service while performing field service tasks for on-site installations, maintenance and repairs.

You will diagnose issues, perform testing, document results, and ensure safe vehicle operation. The role includes an on-call weekend schedule and requires a High School Diploma, 6 months’ experience, and a valid driver’s license.

Qualifications

• Proven field service experience.
• Ability to troubleshoot, test, repair and service HVAC equipment.
• English literacy.
• Minimum of 6 months experience.
• High School Diploma.
• Valid Driver's License and good driving record.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on-site installation, repair, maintenance and testing tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Cooperate with the team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Keep proper stock and inventory of parts.

Skills

Field service experience

HVAC troubleshooting

English literacy

Driver's license

Education

High School Diploma

Job description

We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and testing tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Keep proper stock and inventory of parts

Requirements

• Participate on rotating on call schedule for weekends
• Proven field service experience
• Ability to troubleshoot, test, repair and service HVAC equipment
• English literacy
• Minimum of 6 months experience
• High School Diploma
• Valid Drivers License and good driving record

Top Pay, great health benefits, 401k employer matching, Vacation