HVAC Service Technician

HELP Plumbing, Heating and Air Conditioning; Covington (KY); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Company truck

Gas card

Company cell phones & tablets

Health, dental, and vision insurance

401(k) with company match

Paid time off & holidays

Ongoing training & advancement

Job summary

HELP Plumbing, Heating and Air Conditioning is seeking a skilled HVAC Service/Sales Technician to maintain, diagnose, repair, and recommend upgrades for residential HVAC systems. The role emphasizes customer service, integrity, and accountability while adhering to safety and industry standards.

The position offers strong earning potential within a range of $80,000 to $150,000+ annually, plus benefits such as a company truck, gas card, health/dental/vision insurance, 401(k) with match, PTO, and

Qualifications

• Minimum 2 years of experience in HVAC maintenance, service and repair.
• EPA certification and Journeyman's license are a plus.
• Knowledge of HVAC systems, electrical components, and refrigerants.
• Strong troubleshooting and problem-solving skills.
• Ability to work in various weather conditions and lift heavy equipment.
• Valid driver’s license and clean driving record.
• Excellent communication and customer service skills.

Responsibilities

• Consult with clients on indoor air, heating, cooling, and ventilation systems.
• Diagnose mechanical and electrical issues in HVAC systems and provide replacement options.
• Perform routine maintenance: cleaning, filter changes, and tune-ups as needed.
• Provide excellent customer service and communicate clearly about system performance and solutions.
• Ensure all work meets safety and industry regulations.
• Maintain accurate service records and document recommendations and repairs.
• Work independently and in teams to complete jobs efficiently.
• Stay up to date with industry advancements and best practices.

Skills

HVAC maintenance & service

Customer service

Diagnostics & troubleshooting

Electrical knowledge

Valid driver's license

Education

EPA certification

Journeyman's license

Job description

Job Summary

We are seeking a skilled and reliable HVAC Service/Sales Technician to join our team. The ideal candidate will be responsible for maintaining, diagnosing, repairing, and recommending upgrades for heating, ventilation, and air conditioning systems for our residential clients. Our HVAC technicians are customer-service focused, knowledgeable, and work diligently with core values like integrity and accountability to ensure all work is performed in compliance with safety and industry standards.

Benefits

• Top-Tier earning potential - Earning range $80,000-150,000+ annually
• Company truck and gas card
• Company Cell Phones & Tablets
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays
• Ongoing training and career advancement opportunities.

Key Responsibilities

• Consult with clients on their indoor air; heating, cooling, and ventilation systems.
• Diagnose mechanical and electrical issues in HVAC systems, and provide replacement options.
• Perform routine maintenance, including cleaning, filter replacements, and system tune-ups, when needed.
• Provide excellent customer service and communicate effectively with clients about system performance, issues, and solutions.
• Ensure all work meets safety and industry regulations.
• Maintain accurate service records and document recommendations and repairs.
• Work independently and as part of a team to complete assigned jobs efficiently.
• Stay up to date with industry advancements and best practices.

Qualifications

• Minimum 2 years of experience in HVAC maintenance, service and repair.
• EPA certification, and Journeyman's license (a plus)
• Knowledge of HVAC systems, electrical components, and refrigerants.
• Strong troubleshooting and problem-solving skills.
• Ability to work in various weather conditions and lift heavy equipment.
• Valid driver’s license and clean driving record.
• Excellent communication and customer service skills.

Work Environment

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Pay Range

$80,000 USD - $150,000 USD

About HELP

For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!

Equal Opportunity

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.