HVAC Service Pro: Diagnose, Advise & Upgrades (Sign-On)

Bob Garrett Services; Salem (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Bob Garrett Services in Salem, VA is seeking an experienced HVAC Service Technician who combines technical excellence with customer engagement. This role focuses on diagnosing, educating homeowners, and identifying opportunities for upgrades and system improvements.

You will visit homes, perform assessments, present clear recommendations, and work with sales to ensure smooth handoffs. A strong diagnostic background, EPA certification, and a sales-minded attitude are essential, with a sign-on

Qualifications

• 3+ years of HVAC service experience strongly preferred.
• Strong diagnostic and troubleshooting skills with a solid technical foundation.
• Sales-minded mindset - comfortable identifying and presenting upgrade and replacement opportunities.
• Excellent communication skills with the ability to build trust quickly with homeowners.
• EPA certification required; NATE certification is a plus.
• Proficiency with HVAC diagnostic tools and technology.
• Valid driver’s license with a clean driving record.
• Professional appearance, strong work ethic, and customer-first attitude.
• Ability to work independently while contributing to a high-performing team.

Responsibilities

• Diagnose, troubleshoot, and repair residential HVAC systems including air conditioners, furnaces, heat pumps, and ventilation equipment.
• Perform thorough system evaluations to identify efficiency issues, safety concerns, and upgrade or replacement opportunities.
• Present clear, honest, and professional recommendations to homeowners regarding repairs, upgrades, IAQ products, and new system options.
• Serve as a trusted advisor by educating customers on system performance, energy efficiency, and comfort solutions.
• Perform routine maintenance to ensure reliable and efficient system operation.
• Install, replace, and upgrade HVAC components as needed.
• Test electrical circuits and components to verify proper operation.
• Accurately document all work performed, recommendations made, and outcomes.
• Maintain safety, quality, and regulatory standards on every call.
• Collaborate with sales and leadership teams to ensure smooth handoffs and exceptional customer experiences.

Skills

HVAC service experience

Diagnostic troubleshooting

Sales-minded

Communication skills

Education

EPA certification

NATE certification

Tools

HVAC diagnostic tools

Job description

Bob Garrett Services in Salem, VA is seeking an experienced HVAC Service Technician who combines technical excellence with customer engagement. This role focuses on diagnosing, educating homeowners, and identifying opportunities for upgrades and system improvements.

You will visit homes, perform assessments, present clear recommendations, and work with sales to ensure smooth handoffs. A strong diagnostic background, EPA certification, and a sales-minded attitude are essential, with a sign-on