HVAC Service Operations Manager 1

jci; West Valley City (UT); On-site; USD 92,000 - 139,000; Full time

Benefits offered by this job

Competitive bonus plan

Competitive benefits package

Job summary

Johnson Controls is hiring a senior leader to manage a truck-based service business in Utah, focusing on growth, profitability, and service excellence. You will recruit, develop, and retain a high-performing team, drive supplier and customer relationships, and ensure safety and program compliance.

You will lead forecasting, staffing, and performance management while pursuing additional service opportunities through change orders and cross-functional collaboration.

Qualifications

• College degree or equivalent combination of education and experience.
• 5+ years supervisory experience and site coordination experience is preferred.
• 5 years HVAC and/or building controls experience, including digital controls.
• Experience with service management software and financial accounting systems.
• Strong verbal and written communication and collaboration skills.

Responsibilities

• Manage a truck-based service business, focusing on growth and profitability.
• Lead Service Team to ensure productivity, quality, and standardization.
• Oversee warranty-related issues and customer relationship management.
• Assist with monthly forecasting and overhead management.
• Staff planning, recruitment, and development of performance plans.
• Approve time sheets and ensure safety and compliance programs.
• Identify opportunities for additional work via change orders.
• Build relationships with contractors, clients, and subcontractors.

Skills

Leadership

Communication

Customer service

Time management

Team building

Education

College degree or equivalent

Bachelor's in technical field

Tools

Service management software

Financial accounting systems

Microsoft Office

Job description

What you will do:

Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management. Deploys and maintains standardized tools, systems and support for the Service Team. Manages resources to maximize customer satisfaction and improve productivity and profitability. Effectively recruits, develops and retains employees. Ensures overall operational excellence and service growth.

How you will do it:

• Set and monitor goals for overall team growth and profitability.
• Lead the efforts of the Service Team to ensure productivity, consistency and quality.
• Respond and assist with the closure of warranty-related issues.
• Manage customer relationships and drive issue resolution.
• Assist with monthly forecasting and management of overhead accounts.
• Maintain optimum team staffing levels through labor forecasting, planning, and management.
• Recruit, hire and retain team staff.
• Work with direct reports and Team Technical Leads to create effective development performance plans.
• Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.
• Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
• Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
• Take responsibility for safety performance and program compliance.
• Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
• Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.

What we look for:

As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change.Customer satisfaction is your priority.

Required Qualifications:

• College degree or equivalent combination of education and experience.
• A minimum of 10 years’ experience in the HVAC field.

Preferred Skills/Education/Experience:

• Bachelor’s in a technical field.
• 5 years of supervisory experience and 1-2 years related site coordination and project management experience.
• 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
• Experience using service management software and financial accounting systems.
• Excellent verbal and written communication skills.
• Strong computer skills in a Microsoft Office environment.
• Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

HIRING SALARY RANGE: $92,400 - $139,000. (Salary to be determined by the education, experience, knowledge, skills, andabilities of the applicant, internal equity, location and alignment with market data.) This role offers acompetitive Bonus plan that will take into account individual, group, and corporate performance. Thisposition includes a competitive benefits package. For details, please visit the About Us tab on the JohnsonControls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.