HVAC Service Manager

Seatown; Washington; On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Generous PTO and holidays

Professional development

Job summary

Seatown is seeking an HVAC Service Manager to lead a high-performing service team responsible for delivering exceptional HVAC service and customer experiences in Washington. You will oversee daily operations, optimize technician productivity, uphold safety and quality standards, and cultivate strong client relationships.

The role emphasizes leadership, process improvement, and financial stewardship to support growth and maintain Seatown's reputation for superior HVAC solutions across the

Qualifications

• HVAC experience: 5+ years with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting.
• Strong leadership, communication and organizational abilities.

Responsibilities

• Lead, mentor, and inspire a team of HVAC technicians to service excellence.
• Oversee daily service schedules, performance metrics and safety compliance.
• Maintain client relationships and address escalated inquiries promptly.
• Develop the service budget, monitor expenses and drive profitability.
• Evaluate processes and implement improvements and best practices.

Skills

Leadership

Communication

Organizational skills

HVAC troubleshooting

Education

High school diploma or GED

Technical HVAC training

Job description

Job Description

Job Description

Position Overview:

As the HVAC Service Manager at Seatown, you will lead a high-performing team committed to delivering exceptional HVAC service and customer experiences. This role is responsible for driving operational excellence, ensuring customer satisfaction, and fostering the growth and development of service technicians and support staff. You will oversee daily service operations, optimize team performance, maintain safety and quality standards, and build strong customer relationships. As a key leader within Seatown, this position plays a critical role in upholding our reputation for excellence and advancing our commitment to providing superior HVAC solutions throughout the communities we serve.

Key Responsibilities:

Leadership and Team Management

• Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
• Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
• Oversee the recruitment, onboarding, and continuous professional development of team members.

Service Operations Oversight

• Coordinate and manage daily service schedules, optimizing technician productivity.
• Ensure timely completion of service calls and maintain high-quality standards.
• Monitor and enforce safety protocols to promote a secure working environment.

Customer Relations

• Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
• Maintain strong relationships with clients by addressing feedback and enhancing service offerings.

Financial Management

• Develop and manage the service department’s budget, focusing on cost control and profitability.
• Track expenses and revenue to ensure the department meets financial goals.

Process Improvement

• Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
• Implement advanced HVAC technologies and best practices to stay ahead in the industry.

Compliance and Documentation

• Ensure adherence to industry standards and regulatory requirements.
• Maintain accurate service records and reports for internal and external use.

Qualifications:

• High school diploma or GED; technical training in HVAC is preferred.
• A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
• Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
• Exceptional leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off and holidays.
• Professional development and training opportunities.

About Us:
We are a leading HVAC company dedicated to innovative, customer-focused solutions. Our team thrives in a collaborative and supportive environment that values excellence and continuous improvement.

#SEAP

Pay Range

$100,000—$145,000 USD

About Seatown:

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.