HVAC Service Manager

John C. Cassidy Holding Company; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Year-round work

Full benefits including health, vision

Dental

401(k) matching

Paid time off and holidays

Job summary

John C. Cassidy Air Conditioning & Plumbing is seeking a full-time Service Manager to oversee the Service department operations, including scheduling, dispatch, and invoicing, while ensuring cost efficiency and quality. The role partners with the General Manager to drive policies that improve service profitability and customer satisfaction.

You will manage budgets, mentor Technicians, and optimize labor and resources to meet performance goals and deliverables within a competitive market.

Qualifications

• HVAC and refrigeration systems knowledge required.
• Minimum 5 years in HVAC with at least 4 years in a managerial role.
• Strong leadership, communication, and budgeting abilities.
• Proficient in scheduling, dispatch, and vendor coordination.

Responsibilities

• Oversee service department operations, scheduling, dispatch, and invoicing.
• Monitor costs and labor, analyze performance, and implement improvements.
• Ensure quality standards and timely deliverables.
• Advise Technicians and lead staff development.
• Manage budget and control expenses.
• Hire, train, and appraise staff; ensure policy compliance.
• Stay current with tech affecting functional areas.
• Handle time-sheet approvals.
• Increase revenue per job, reduce callbacks, grow memberships.
• Collaborate with General Manager on policies.

Skills

HVAC knowledge

People management

Budgeting

Staff training

Customer service

Microsoft Office

Service Titan

Problem solving

Education

High School diploma

Tools

Service Titan

Microsoft Office

Job description

Job Description

John C. Cassidyis seeking a full-timeService Managerto join our team. In this role, you will be responsible for overseeing all operations within the Service department, including scheduling, dispatch, ticket reviews, invoicing, and customer service, while ensuring cost-effectiveness and adherence to quality standards. This role is crucial in meeting established service and Technician performance goals by optimizing labor and scheduling resources within the allocated budget. The Service Manager collaborates closely with the General Manager to develop and recommend policies and procedures that enhance the department's competitive position and profitability. Additionally, the Service Manager directs activities to ensure that deliverables are completed on time and meet quality and cost objectives, ultimately aiming to satisfy customer needs.

What We Offer:

• Competitive salary based on experience
• Year-round work
• Full benefits package including health, vision, and dental
• 401(k) matching
• Paid time off and holidays

What You'll Do:

• Ensure standards for service and repair quality, equipment, and operator performance are maintained, and cost-effective technology is used to maximize production; ensure fixed assets are preserved
• Develop, monitor, and report on operating costs and performance standards within functional area; alert management of cost and labor overrun; recommend and implement solutions to problems related to same
• Ensure deliverables are made according to needs, specifications, and quality standards
• Advise Technicians on repair and maintenance issues
• Manage effectively budget and controls expenses
• Hire, train, develop, and appraise Service department staff effectively, taking corrective action as necessary on a timely basis and in accordance with company policies
• Remain up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance
• Perform other work-related duties as assigned
• Responsible for improving Revenue per job/Average ticket, reduction of call backs, increased membership growth, total truck revenue.
• Time sheet approvals / Time sheet review

What You'll Bring:

• High School diploma, GED, or suitable equivalent
• Strong and in-depth knowledge and understanding of HVAC and refrigeration systems
• Ability to motivate, manage, and train technicians, installers, and dispatchers
• Exceptional written, verbal, and interpersonal skills
• Computer proficiency with working knowledge of Microsoft Office, Excel, and Service Titan is helpful
• Independent thinker
• Five or more years of HVAC industry experience, minimum 4 years in a managerial role
• Must have a clean valid driver’s license
• Effective verbal and written communication skills with superiors, colleagues, subordinates and individuals inside and outside the company
• Purchasing/Inventory Control
• Budgeting /Cost center management

Working at John C. Cassidy Air Conditioning & Plumbing:

Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being the go-to company for all residential and commercial air conditioning and plumbing services. Commitment to maintaining the highest level of customer service and creating an enjoyable work environment for his employees led the company to become part of a remarkable metropolitan expansion and the largest independent family-owned air conditioning contractor in South Florida.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer.

John C. Cassidy Air Conditioning & Plumbing provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.