HVAC Service Manager

TurnPoint Services; North Charleston (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

PTO and holidays

Life and disability insurance

Accident, critical illness coverage

Pet insurance and ID protection

Job summary

LimRic Plumbing, Heating & Air, part of TurnPoint Services, seeks an HVAC Service Manager to build and lead a high-performing service team in Charleston. You will drive 5-star service, exceed company goals, hire and develop staff, set standards, monitor production, and share product knowledge on HVAC systems.

This leadership role emphasizes growth, leadership development, and operational excellence. You will oversee staffing, training, budgeting, and performance, ensuring safe, efficient service

Qualifications

• 3+ years of Residential HVAC experience
• 5+ years of management experience
• High school diploma or equivalent required
• Strong understanding of HVAC functions and duct design
• Flexible and multitask oriented; able to respond to changing workloads
• Ability to inspire growth in team members
• Ability to drive performance to meet business goals
• Detail oriented with strong organization and presentation skills

Responsibilities

• Provide technical assistance to Technicians to ensure high quality service
• Lead, direct and motivate department to reach peak performance
• Invest in personal development to increase leadership within departments
• Provide ongoing technical and safety training to maintain knowledge level
• Ensure Technicians have necessary tools, equipment, and manpower
• Conduct timely performance evaluations and give constructive feedback
• Coordinate with Dispatch to assign the right Technicians to jobs
• Manage and guide Technicians and coordinate daily with Dispatch Center managers
• Support service and sales performance through ride-alongs and coaching
• Promote enthusiasm and brand loyalty during meetings and huddles
• Assist in developing annual budgets and controlling expenses
• Maintain sufficient staff to meet customer demand and seasonal spikes
• Train and hold team accountable for customer satisfaction and performance standards
• Oversee customer issue resolution including site visits and repairs
• Perform other tasks to maintain efficient operations

Skills

HVAC knowledge

Leadership

Team motivation

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Brand Overview

LimRic Plumbing, Heating & Air has proudly served Charleston for over 50 years. With a reputation for trusted service, expert craftsmanship, and a “call today, fixed today” promise, LimRic is one of South Carolina’s most recognized service brands. As part of TurnPoint Services, LimRic employees gain access to advanced training, national career mobility, and long-term opportunities. We foster a culture of teamwork, innovation, and professional growth. Join LimRic PHA — where Charleston’s trusted service builds lasting careers.

Role Overview

The Service Manager is responsible for building and managing a dynamic, performance driven HVAC Service team that believes in providing 5-star service to clients while exceeding company goals. Serving as a leader, motivator, trainer, and driver, the Service Manager inspires their team to provide customers with superior service, which results in higher lead conversion and client fulfillment. As Service Manager you will continue to lead the service department with the best in the business working with you. This position will handle hiring and developing staff, inclusive of setting and maintaining goals/standards, production monitoring and analysis and obtaining and sharing product knowledge on services and HVAC systems. If you are a HVAC Service Managerthat takes pride in the work, you do and have a desire to be valued for your contributions to the team then we want to talk to you.The HVAC Service Manager provides leadership, coordination, supervision, and oversight of the performance of the company's HVAC Service department. As an HVAC Service manager, you will exercise responsibility for developing and managing department operations within the department as well as guiding and instructing new and existing personnel. This individual will be responsible for overall effectiveness and profitability of the department(s).

Responsibilities:

• Provide technical assistance to Technicians when requested or when necessary to ensure high quality of service to customer
• Lead, Direct and Motivate department to reach their highest level of potential and achieve maximum motivation attitude within service department.
• Invest time on personal development to increase personal leadership within departments.
• Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment and prepare for the future growth.
• Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers
• Conducts performance evaluations that are timely and constructive
• Work with the Dispatch department to make sure the right Technicians goes to the right job.
• Manage and guide Service Technicians, as well as maintain involvement with the Call Center Manager, Lead Coordination and Dispatch Center Manager daily.
• Consistently provide service and sales performance support to the Techs via ride along, site visits and coaching calls.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and one on one.
• Help develop annual budgets, control expenses and meet or exceed plan.
• Ensure sufficient staff levels to meet ongoing d to meet ongoing customer demand and seasonal spikes.
• Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards.
• Oversee customer issue resolution including site visits, oversight of repairs, and follow ups.
• Other tasks and responsibilities as required to maintain efficient department operations.

Requirements:

• 3+ years of Residential HVAC experience
• 5+ years of management experience
• High school diploma or equivalent required.
• Strong understanding of HVAC functions, ductwork modification and design.
• Flexible and multitask oriented; the workload may chance quickly and will require a willingness to respond accordingly.
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to covey confident and decisive message in a fast-paced and goal-driven environment.
• Excellent organization skills, accuracy, and dependability.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
• Exceptional follow- through capabilities.
• Knowledge of OSHA safety rules and regulations.
• Valid Driver’s License and clean driving record.

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

Safety First: A safety-first mindset built into every process so you go home safely every day.

Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.