HVAC Service Manager

ARS; Lake Como (NJ); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a leading provider of residential services as an HVAC Service Manager. This role involves planning and managing HVAC servicing in both commercial and residential settings. You'll lead a dedicated team, ensuring efficient operations while maximizing customer satisfaction. With over 35 years of experience in the industry, this forward-thinking company offers a collaborative environment where your leadership and problem-solving skills will shine. If you are passionate about HVAC and ready to take your career to the next level, this is the perfect opportunity for you.

Benefits

Low-cost Medical Insurance

Dental and Vision Insurance

401(k) with company match

Paid Time Off & Holiday Pay

Company paid life insurance

Qualifications

• 6-8 years of experience in HVAC service is required.
• Strong supervisory and communication skills are essential.

Responsibilities

• Manage and develop service staff, including scheduling and performance evaluations.
• Resolve customer issues to ensure satisfaction and achieve budgeted revenue.
• Conduct job site inspections and oversee facility maintenance.

Skills

HVAC Service Management

Supervisory Skills

Customer Service

Budget Management

Problem Solving

Education

High School Diploma or GED

6-8 years of HVAC experience

Tools

HVAC Equipment

Computer Software

Job description

Overview

Air Experts, in partnership with American Residential Services: is the largest provider of residential services in the US, employing more than 7000 professionals across the country. Air Experts has been serving its customers with HVAC solutions for over 35 years.

• Benefit Highlights;

  • Access to insurance available at 31 days of employment
  • Low-cost Medical Insurance options, starting at $5 per week
  • Dental and Vision Insurance options
  • Health Savings Account or Flexible Spending Account
  • 401(k) with company match
  • HSA and Flexible Spending Account
  • Paid Time Off & Holiday Pay
  • Company paid life insurance
  • Learn more by visiting www.myarsrewards.com/

Our HVAC Service Manager provides planning and management in the safe and efficient servicing of HVAC equipment, components and systems in commercial and/or residential settings. Utilizes human resources effectively to manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors.

Responsibilities

(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change theduties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.)

• Manages and develops the service staff, which includes scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance hiring, disciplining up to termination of employees. Directing work assignments to ensure effective production.
• Evaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Achieves monthly budgeted revenue.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget.
• Conducts research and participates in the marketing process of the department.
• Generates reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.
• May conduct job site inspections.
• Ensures that employees have proper tools for the job and that they are properly maintained.
• Assists the dispatching operation to ensure appropriate technician selection for type of service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
• Observes all safety and Company rules and regulations in the performance of duties.
• Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
• Oversees the Tech Turnover Process. Achieving the budgeted/managed KPI’s by call type.
• Conduct weekly meetings with Technicians.
• Other duties as assigned

Qualifications

• A High School diploma or general education degree (GED) is required with 6-8 years of experience in HVAC service.
• Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• A working knowledge of gas piping, electricity, plumbing and air flow are required.
• An unrestricted Journeyman license and knowledge of local and national HVAC code is preferred but not required.
• A valid driver’s license is required.
• Must possess a working knowledge of local codes and general industry standards.
• Strong supervisory, communications, computer and mathematical skills are required.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amountsare depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.