HVAC Service Manager

ZipRecruiter; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in HVAC services seeks a committed Service Manager to oversee and enhance performance within their Service Department. The ideal candidate will ensure top-quality service delivery, foster a safety-compliant environment, and manage a skilled team of supervisors and technicians. Excellent leadership skills and HVAC-specific certifications are required to maintain operational excellence and customer satisfaction.

Benefits

401K with company match

Company vehicle

Training

Room for advancement

Qualifications

• 6 years of managerial, technical, and sales experience in HVAC required.
• EPA and NATE certifications necessary.
• Strong understanding of HVAC operational functionality.

Responsibilities

• Manage and develop service supervisors, including hiring and training.
• Oversee compliance with OSHA safety standards.
• Conduct performance evaluations and manage labor costs.

Skills

Negotiation

Communication

Technical knowledge of HVAC

Education

Associate degree in a related field

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job DescriptionJob DescriptionThe Service Manager is responsible for ensuring that customer needs are met while implementing the policies and procedures of One Hour Heating & Air Conditioning. The Service Manager manages, guides, and sets profit margin and service expectations for all Service supervisors and Service field staff while ensuring the safe and efficient delivery of HVAC services and products.

Responsibilities:

• Develop and implement best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversee Service Department spend to include labor, inventory, and fleet.
• Be responsible for facilities management, service training, inspections, maintenance, and repair to ensure protection of company assets.
• Oversee safety compliance to include employee training, safety tracking, and employee compliance assessments.
• Ensure incident investigations are completed properly and corrective actions are implemented when necessary for Service Department.
• Ensure the Service Department adheres to OSHA safety standards and team members are always safety conscious.
• Work with the Service team to ensure the functional requirements of the tenants of the Health, Safety, and Environmental program are completed and the resources necessary for completion are available.
• Maintain compliance of licensing, permitting, and code requirements.
• Manage and develop service supervisors to include recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting meetings, evaluating performance, and directing work assignments maximize production.
• Evaluate workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintain training of field personnel on systems, tools, and procedures utilizing in-house training, ride-along, Success Academy, webinars, and online training programs.
• Provide coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance aimed at reaching GM%.
• Review service paperwork and ensure all field personnel adhere to procedural standards of reporting and documentation.
• Conduct job site surveys (STOPs), field personnel ride-alongs, and work evaluations.
• Assist the dispatching operation in ensuring appropriate technician selection for the type of service.
• Ensure accurate documentation of dispatch, arrival, and completion times.
• Participate in all company-sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
• Weekly communication with HR in regards to hiring and manpower planning for Service Department.
• Maintain a professional image at all times by wearing only company-approved and provided One Hour apparel, following safety policies and procedures, and abiding by ALL One Hour standards of performance and code of ethics.
• Maintain a courteous demeanor with all customers and associates.
• Maintain company vehicle, ensuring cleanliness and organization, both inside and out.

Qualifications:

• High school diploma or GED.
• Associate degree in a related field .
• EPA and NATE certification required.
• Must have a minimum of 6 years of verifiable managerial, technical, and sales experience in HVAC or related field.
• Knowledge of the fundamental of operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment.
• Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC.
• Must have comprehensive knowledge of current HVAC products.
• Consistent track record of meeting/exceeding annual revenue goals.
• Ability to understand effects of economic, financial, and market conditions on the business.
• Excellent negotiation, communication, and presentation skills.
• Knowledge of local codes and permitting requirements.
• Computer proficiency to include Microsoft Word and Excel.
• Large group office management experience.
• Availability to travel locally and work extended hours to include day and/or evening shifts.
• Valid drivers license and a clean driving record.
• Ability to pass a background check and drug screen.

We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands Inc. is an Equal Opportunity Employer.