HVAC Service Manager

Liberty Personnel Services, Inc.; Great Falls Crossing (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the HVAC industry is seeking a Service Manager to oversee department activities, ensure customer satisfaction, and lead a motivated service team. The ideal candidate will have extensive experience in HVAC and strong leadership skills to drive performance and optimize service fulfillment.

Qualifications

• 5+ years of HVAC industry experience.
• Experience leading a fast-paced service organization.

Responsibilities

• Manage department activities to achieve revenue goals.
• Lead and optimize the service team for customer experience.
• Investigate customer concerns and implement corrective actions.

Skills

Interpersonal Communication

Data Analysis

Time Management

Job description

• Manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
• Lead, motivate and optimize the service team to provide customer experience
• Execute established business plans to meet and exceed revenue goals
• Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
• Work closely and effectively with all departments and Department Managers
• Maintain customer satisfaction by investigating concerns, implementing corrective action and following up with customers and assigned staff
• Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
• Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
• 5+ years of HVAC industry experience
• Experience successfully leading a fast-paced service organization
• Strong interpersonal communication skills
• Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
• Demonstrated proficiency with tasking and time management
• Ability to self-start and motivate a team toward a common goal

Please send resume to [e-mail]