HVAC Service Manager

Home Climates, Inc.; Elizabethtown (Lancaster County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Service Manager to lead a dynamic team in enhancing customer satisfaction and operational excellence. This role focuses on monitoring processes, providing technical support, and training staff to meet KPIs. The ideal candidate will thrive in a collaborative environment, fostering growth and teamwork while ensuring high-quality service delivery. With competitive wages and benefits, this position offers a clear path to success in a rapidly growing business. If you're ready to take your career to new heights, this opportunity is for you.

Qualifications

• Strong background in customer service and technical support.
• Experience in coaching and mentoring staff for performance improvement.

Responsibilities

• Monitor and implement company processes and procedures.
• Conduct weekly evaluations and provide feedback to staff.
• Ensure customer satisfaction post-installation and services.

Skills

Customer Service

Technical Support

Sales Practices

Coaching and Mentoring

Process Improvement

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Pricing System

Blueprints and Technical Drawings

Job description

It's time for your CAREER to take off

We Want YOU!

Looking for candidates willing to learn and grow in an industry that is essential to many.

Act Now!

Your success is waiting for you!

Our Business is growing rapidly, and we are hiring top talent to grow with us.

Apply Now!

Our team is seeking a Service Manager at Home Climates. We offer competitive wages and benefits, support, and a clear path to your maximum potential. Join our team of top performers who value growth, teamwork, and excellence. If you're interested, follow the link below and complete the application as instructed. We promise a prompt response and honest feedback.

Visit our website, check out our Careers Page, and reach out to us.

*We are an Equal Opportunity Employer; all inquiries are confidential.

To apply, email: Service Manager@HomeClimates

Click Below

Position Purpose (Summary)

The function of this position is to:

• Monitor and implement Home Climates' processes and procedures.
• Provide technical support to field personnel and source information to resolve issues.
• Conduct weekly evaluations and reviews of staff performance, providing feedback toward goals and KPIs.
• Offer coaching to train staff on resources and systems to meet customer needs.
• Lead weekly training sessions on sales practices, KPIs, product updates, objection handling, safety, and manufacturer training.
• Mentor and motivate staff for growth.
• Improve processes to enhance services and results.

Responsibilities/Duties

1. Ensure excellent customer service, internal and external.
2. Use the pricing system accurately for recommendations.
3. Follow up to ensure customer satisfaction post-installation/services.
4. Maintain thorough knowledge of products and services, including ongoing training.
5. Understand municipal requirements and permits.
6. Stay informed about construction practices and company operations.
7. Coordinate with the Field Installation Supervisor for project completion.
8. Set and monitor goals, KPIs, and objectives for the business, self, and team members.
9. Hire, evaluate, and take corrective actions as necessary.
10. Provide weekly updates to ownership.
11. Review progress regularly and seek assistance when needed.
12. Communicate effectively with all stakeholders.
13. Solicit customer referrals and online reviews.
14. Read and interpret blueprints and technical drawings.
15. Order materials accurately and work within time and budget constraints.
16. Manage time efficiently and be computer literate, familiar with smartphones and email.
17. Understand client needs and influence decisions positively.
18. Engage in continuous learning through training and industry events.
19. Maintain a professional appearance and work safely.
20. Be adaptable to changing schedules and participate in on-call rotations.
21. Perform other duties as assigned.