HVAC Service Manager

Swan Loveland; Boulder (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Tools

Uniforms

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Team events

Job summary

Swan Loveland is seeking an HVAC Service Manager to lead the Service Department, driving performance, coaching technicians, and delivering exceptional customer service. The role oversees scheduling, budgeting, and safety compliance while maintaining high workmanship standards in residential settings.

The ideal candidate combines hands-on leadership with strong HVAC expertise, customer focus, and ability to grow the service business through teams and processes.

Qualifications

• 5+ years of HVAC service experience with 2+ years in a supervisory role.
• Strong knowledge of residential HVAC systems: troubleshooting, maintenance, repair.
• Proven leadership, coaching, and team development skills.
• Excellent communication and customer service abilities.
• Proficient with HVAC service software and business tools (ServiceTitan, MS Office).
• Valid driver’s license with clean driving record.

Responsibilities

• Supervise, mentor, and inspire a team of HVAC Technicians.
• Provide ongoing training and development for technical expertise and service.
• Conduct regular performance evaluations with constructive feedback.
• Foster a positive team environment emphasizing safety, quality, and customer satisfaction.
• Manage service scheduling, technician assignments, and job workflows.
• Ensure work complies with standards, safety regs, and local codes.
• Oversee inventory, parts and tools for field operations.
• Support job estimation and pricing to stay competitive and profitable.
• Track and report department performance including revenue, costs, satisfaction.
• Monitor and manage the service department budget for efficiency.
• Serve as contact for escalated customer inquiries and complaints.
• Maintain high customer satisfaction by relationships with clients.
• Post-service follow-ups to ensure ongoing satisfaction and repeat business.
• Ensure service work adheres to industry standards and company protocols.
• Maintain high safety standards and OSHA compliance.
• Review and resolve technical issues and service challenges.

Skills

HVAC knowledge

Leadership

Communication

Organizational skills

ServiceTitan

Microsoft Office

Tools

ServiceTitan

Microsoft Office

Job description

Swan of Loveland is a well-established and growing residential HVAC company and we're HVAC Service Manager to lead the day-to-day operations of its Service Department. This leadership role is responsible for ensuring exceptional customer service, maintaining high standards of workmanship, driving operational performance, and developing a high-performing team of Service Technicians.

The ideal candidate is a hands-on leader with strong technical HVAC knowledge, a passion for coaching and developing employees, and a proven ability to improve service performance while achieving departmental sales and operational goals. This position plays a key role in delivering an outstanding customer experience and supporting the continued growth of the organization.

Key Responsibilities

• Supervise, mentor, and inspire a team of HVAC Technicians.
• Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction.

Operations Management

• Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion.
• Ensure all work complies with company standards, safety regulations, and local codes.
• Oversee inventory, ordering parts and tools to support field operations.
• Support job estimation and pricing to maintain competitiveness and profitability.
• Track and report on department performance, including revenue, costs, and customer satisfaction.
• Monitor and manage the service department budget for operational efficiency.

Customer Relations

• Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally.
• Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise.
• Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business.

Quality Control & Safety

• Ensure that all HVAC service work adheres to industry standards and company protocols.
• Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations.
• Review and resolve technical issues and service challenges, ensuring top-quality results on every job.

Qualifications & Requirements

• 5+ years of HVAC service experience, including 2+ years in a supervisory/management role
• Strong knowledge of residential HVAC systems (troubleshooting, maintenance, repair)
• Proven leadership, coaching, and team development skills
• Excellent communication and customer service abilities
• Strong organizational, time-management, and problem-solving skills
• Proficient with HVAC service software and business tools (e.g., Microsoft Office, ServiceTitan)
• Valid driver’s license with clean driving record
• Competitive pay with team bonus incentives for high earning potential
• Company vehicle, tools, and uniforms.
• Benefits Packages including Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays
• Company cookouts and team events
• Ongoing training and career advancement opportunities

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

#SWNLP

Pay Range

$90,000 - $130,000 USD

About SWAN

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.