HVAC - Service Field Technician (Chiller/Data Center)

Smardt Chiller Group; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in HVAC is seeking an HVAC - Service Field Technician to work primarily in New York. The role involves providing technical support, troubleshooting, and maintaining chiller systems, ensuring high customer satisfaction and compliance with company standards. Ideal candidates will have at least four years of HVAC experience, with strong troubleshooting and communication skills.

Benefits

Competitive salary

Basic group insurance paid 100% by the employer

Employer 401K matching (up to 6%)

Opportunity for career advancement

Annual performance reviews

Training program

Growing business and industry

Qualifications

• Minimum four (4) years of HVAC field experience (specifically chiller).
• Exceptional customer service and communications skills.
• Able to work in a team or independently.

Responsibilities

• Accountable for sustaining high customer satisfaction; communicate effectively.
• Service and troubleshoot chillers in the field.
• Diagnose and target customer’s operational problems.

Skills

Customer service

Troubleshooting

Problem solving

Communication

Organizational skills

Job description

HVAC - Service Field Technician (Chiller/Data Center)

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HVAC - Service Field Technician (Chiller/Data Center)

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Position

The HVAC Field Service Technician will be based out of New York and is responsible for serving our customers either on site, by phone, or via remote internet connection. You’ll be involved in chiller startup/commissioning, resolving technical issues, troubleshooting, warranty work, and performing chiller maintenance.

Responsibilities

• Accountable and responsible for sustaining and delivering high customer satisfaction; communicate effectively and professionally with internal and external contacts.
• Provide technical support on indoor/outdoor Smardt chillers
• Service and troubleshoot chillers in the field
• In your local market or traveling as required
• Interact with customer to provide guidance as to the operation and maintenance of their equipment
• Completion of installations, delivery and removal of equipment required for performing all installations to company standards
• Diagnose and target customer’s operational problems
• Being on-call to receive emergency customer calls approximately one week per month/2 months
• Keep customer informed as to the nature of service performed, as well as outstanding issues
• Assures that all tools and equipment used are in good and safe working order
• Provide the best advice to customers on repairing or replacing existing equipment
• Assists in the monitoring and maintenance of the chiller systems
• Ensures any repairs and maintenance for testing equipment are performed in a timely manner
• Utilizes technical support available at head office when unable to troubleshoot certain problems in the field
• Promote the sale of add-on work or service agreements
• Assists head office with other related duties as required
  

Qualifications

• Exceptional customer service and communications skills
• Minimum four (4) years of HVAC field experience (specifically chiller)
• Turbocor/mag bearing an asset
• Strong troubleshooting abilities
• Problem solving abilities
• Strong communication skills
• Excellent organizational skills
• Able to work in a team or independently
  

Benefits

• Competitive salary
• Basic group insurance paid 100% by the employer
• Employer 401K matching (up to 6%)
• Opportunity for career advancement
• Annual performance reviews
• Training program
• Growing business and industry
  
  

Equal Employment Opportunity Statement

SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

In compliance with all applicable U.S. laws, including the Americans with Disabilities Act (ADA) and state-specific human rights laws, we provide equal opportunity in hiring, promotions, wages, benefits, and all other terms and conditions of employment. We also offer reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  HVAC and Refrigeration Equipment Manufacturing

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