HVAC Service Engineer, Remote East

Carrier Global Corporation; Plymouth Meeting (PA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a seasoned HVAC Service Engineer for a remote role. This position involves developing specialized product knowledge and maintaining effective communication with customers and field teams. The ideal candidate will utilize their expertise to perform complex diagnostics and resolve system-related issues while ensuring customer satisfaction. Join a forward-thinking company that values innovation and offers a collaborative work environment, where your contributions will directly impact the quality of service provided to clients. If you are passionate about HVAC systems and ready to take on new challenges, this is the opportunity for you!

Qualifications

• 5+ years of experience in HVAC systems and equipment service.
• Ability to communicate technical information effectively.

Responsibilities

• Maintain effective communication with customers and field team members.
• Perform complex diagnostic procedures to resolve HVAC issues.

Skills

HVAC Systems

Diagnostic Procedures

Customer Communication

Problem-Solving

Conflict Resolution

Education

High School/GED or Trade School

Tools

Salesforce

Service Max

Job description

Country: United States of America

Location: CAP06: CCS-Plymouth Mtg, PA 4110 Butler Pike, Plymouth Meeting, PA, 19462 USA

HVAC Service Engineer, Remote

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role

Seasoned Service Engineering professional working independently. Develops specialized product knowledge, maintains effective communication and frequent contact with customers and field team members, performs complex diagnostic procedures, conducts analysis and interprets complex test information to help resolve design/system related issues. Communicates technical information and keeps customers and team members up-to-date on outstanding issues.

In this home office (remote) position, the ideal candidate will be close to a major airport.

Key Responsibilities:

• Maintains effective communication with customers and field team members to understand requirements for improvements.
• Maintains frequent customer contact which requires a high degree of tact and courtesy.
• Develops specialized product knowledge.
• Performs complex diagnostic procedures.
• Analyzes and interprets complex test information to resolve design/system related problems.
• Communicates technical information to technical and non-technical stakeholders.
• Ensures customers and field team members are kept informed on outstanding issues and recommends system enhancements, upgrades, or repairs.

Required Qualifications:

• High School/GED or Trade School.
• 5+ years' experience in HVAC systems and equipment service.
• Ability to pass an MVR background check.
• Ability to travel up to 40% regionally.

Preferred Qualifications:

• Commercial Applied HVAC equipment service experience.
• Familiarity with Salesforce and Service Max.
• Experience providing technical presentations and training.
• Strong written and verbal communication skills.
• Conflict resolution, negotiation and problem-solving skills in high-pressure and challenging environments.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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