HVAC Service & Diagnostics Technician – Customer-Facing

Jake's Heating, Air & Plumbing; Knightstown (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

Ongoing training

Growth opportunities

Supportive team

Community since 2006

Job summary

Jake’s Heating, Air & Plumbing is seeking an HVAC Service Turnover Technician with solid residential HVAC experience. You’ll diagnose systems, communicate with homeowners, and identify when a replacement is wiser than another repair. The role blends technical service and turning over qualified opportunities to Comfort Advisors.

You’ll diagnose, repair, and test systems, document readings, and keep homeowners informed throughout the call while working closely with service and sales teams.

Qualifications

• Residential HVAC experience is required.
• Strong troubleshooting and diagnostic capabilities.
• Knowledge of furnaces, AC, heat pumps, refrigerants, and electrical components.
• Ability to communicate with homeowners clearly.
• Capable of recognizing repair versus replacement opportunities.
• Organized and able to document calls accurately.
• Reliable with a clean driving record.
• Team player with a positive attitude.

Responsibilities

• Diagnose and troubleshoot residential HVAC systems.
• Perform service, repairs, maintenance, and system testing.
• Identify systems better suited for replacement than repair.
• Turn qualified replacement opportunities over to Comfort Advisors.
• Explain findings and options clearly to homeowners.
• Take accurate system readings and document each call.
• Keep customers informed during the service visit.
• Collaborate with service and sales teams.
• Maintain a clean and professional appearance.
• Follow company safety procedures.

Skills

Residential HVAC

Troubleshooting

Diagnostics

Customer communication

Repair vs replacement

Goal oriented

Documentation

Reliable driving

Team player

Job description

Jake’s Heating, Air & Plumbing is seeking an HVAC Service Turnover Technician with solid residential HVAC experience. You’ll diagnose systems, communicate with homeowners, and identify when a replacement is wiser than another repair. The role blends technical service and turning over qualified opportunities to Comfort Advisors.

You’ll diagnose, repair, and test systems, document readings, and keep homeowners informed throughout the call while working closely with service and sales teams.