HVAC Service Coordinator

-; Cedar Grove (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Join a forward-thinking company that specializes in clean air solutions and HVAC services. In this dynamic role, you will coordinate service jobs, enhance sales, and support branch operations. Your leadership and communication skills will be crucial in managing a team and fostering strong customer relationships. With a focus on continuous improvement and safety, you will play a vital role in driving business growth while ensuring operational excellence. If you are passionate about HVAC and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experience in HVAC sales and service is essential.
• Proficiency in Microsoft Office and SAP required.

Responsibilities

• Coordinate and schedule service jobs with customers.
• Manage service technicians and maintain customer relationships.

Skills

HVAC sales and service

Teamwork

Communication skills

Leadership skills

Project management

Attention to detail

Adaptability

Tools

Microsoft Office

Microsoft Teams

SharePoint

SAP

Job description

AAF International offers comprehensive clean air solutions globally, operating under the American Air Filter and AAF International brands. Established in 1921, we have manufacturing operations in 22 countries and employ over 6,000 people worldwide. Our products set industry standards for quality and performance, serving commercial, industrial, and residential markets, including critical applications like cleanrooms and power generation.

As part of the Daikin Group, the world's largest air conditioning provider, we benefit from a diversified portfolio and a strong global presence. Daikin, founded in 1924, offers solutions across various sectors including air conditioning, refrigeration, chemicals, and defense systems.

Our culture emphasizes continuous improvement, safety, and operational excellence, driven by a people-centered management philosophy. We value mutual selection, job satisfaction, growth, and long-term employment, fostering trust and respect among our team, partners, and community. Learn more about our philosophy at: http://www.daikin.com/about/corporate/philosophy/index.html

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran. We consider all qualified applicants regardless of race, religion, color, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Position Objective:

Coordinate filter service jobs for the AAF NJ Branch, increase service business through sales, and learn various aspects of branch operations.

Key Accountabilities:

• Coordinate and schedule service jobs with customers.
• Order filters and materials needed for jobs.
• Create Service Tickets.
• Visit customer sites to maintain relationships and check on AHUs.
• Perform filter surveys.
• Manage service technicians as direct reports.
• Develop the service portfolio to support business growth.
• Maintain service estimate tools and evaluate technician salaries.
• Monitor technician utilization and productivity, providing training as needed.
• Support and review safety protocols, providing feedback.
• Ensure annual OSHA 10 training for the team.
• Drive organizational goals related to utilization, revenue, margin, and training.
• Align service strategy with US branch business unit strategies.
• Perform other duties as assigned.

Position Requirements:

1. Experience in HVAC sales and service.
2. Strong teamwork and communication skills in a matrix organization.
3. Ability to interpret industry standards, drawings, and specifications.
4. Proficiency in Microsoft Office, Teams, SharePoint, and SAP.
5. Attention to detail in data entry and scheduling.
6. Leadership skills with conflict resolution and resiliency.
7. Good organizational and project management skills.
8. Safety training certification.
9. Strong math skills for data verification.
10. Professional communication skills.
11. Comfortable driving a 16' vehicle.
12. People skills to promote engagement and loyalty.
13. Ability to adapt quickly to changing environments.

Salary:

$70,000 - $80,000 annually.