HVAC Sales Coordinator

Radiant Plumbing & Air Conditioning; Austin (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Pet Insurance

Work from home!

401(k) with 4% company match

PTO, Paid Holidays & Paid Parental Leave

Company-provided laptop, monitor, and headset

Job summary

Radiant Plumbing & Air Conditioning is hiring a dispatcher in Austin, Texas. The ideal candidate will thrive in a fast-paced environment, excel in multitasking, and ensure a 5-star customer experience.

Responsibilities include taking incoming calls from technicians, coordinating daily schedules, and dispatching sales teams. Candidates should have a high school diploma and proficiency in Microsoft Office or Google Workspace. Attractive benefits include medical insurance and a company-matched 401(k).

Qualifications

• Experience in the home services industry is highly preferred.
• Thrives in a fast-paced environment.
• Resourceful and proactive.

Responsibilities

• Take incoming calls from technicians for kick-ups across multiple departments.
• Dispatch and debrief the sales team.
• Organize and coordinate daily schedules based on call priority.

Skills

Attention to detail

Multitasking

Critical thinking and problem-solving

Customer service skills

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

ServiceTitan

Job description

Radiant Plumbing & Air Conditioning

The Good Stuff:

• Medical, Dental & Vision Insurance
• Pet Insurance
• Work from home!
• Employee Discounts
• 401(k) with 4% company match
• PTO, Paid Holidays & Paid Parental Leave
• Company-provided laptop, monitor, and headset
• Schedule: Friday through Tuesday
  • Weekdays: 10:00 AM – 7:00 PM
  • Weekends: 9:00 AM – 6:00 PM

Job Duties:

• Take incoming calls from technicians for kick-ups across multiple departments (leads)
• Dispatch and debrief the sales team
• Organize and coordinate daily schedules based on call priority and technician skill set
• Communicate with customers in a timely and effective manner
• Understand sales goals and help hold the team accountable

Our Ideal Candidate:

• Experience in the home services industry is highly preferred
• Thrives in a fast-paced environment (clock in, GO-GO-GO, clock out)
• Strong attention to detail
• Excellent critical thinking and problem-solving skills
• Resourceful and proactive
• Superhuman ability to multitask
• Delivers a 5-star customer experience
• Empathetic with a positive attitude
• Has a backbone! Our dispatchers thrive under pressure
• Driven to achieve excellence

What You Need:

• High school diploma or GED
• Proficiency with Microsoft Office or Google Workspace
• ServiceTitan experience preferred
• Ability to multitask and quickly shift priorities
• Excellent organizational skills