HVAC Retail Service Supervisor

Airtron Heating & Air Conditioning - Austin; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Vehicle

Performance Incentives

Job summary

Airtron Heating & Air Conditioning - Austin is seeking a Retail Sales and Service Supervisor to oversee daily operations and support the growth of our Retail Service business. This role focuses on enhancing customer satisfaction while maintaining safety standards.

The ideal candidate will have over 5 years of HVAC experience, strong leadership qualities, and proven sales experience. Responsibilities include leading service technicians and ensuring compliance with safety regulations.

Qualifications

• 5+ years experience in HVAC or related field.
• 5+ years sales experience.
• 3+ years team leadership experience.

Responsibilities

• Lead and develop service technicians.
• Ensure compliance with safety standards.
• Monitor performance issues and training needs.

Skills

Leadership skills

Customer service mindset

Communication skills

Computer competency

Organizational skills

Education

High school diploma or GED equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Retail Sales and Service Supervisor is a key member of the Division Leadership team, responsible for the daily operations for technicians and retail business. The Retail Sales and Service Supervisor is tasked with assisting with growth in the Retail Service business and increasing customer satisfaction, while continuing a strong focus on safety.

Essential Duties/Responsibilities

• Leads and develops service technicians
• Provides leadership, training and coaching to ensure optimal performance of the Retail Service team
• Promptly addresses performance issues
• Ensures that all direct reports comply with required safety standards and are safety conscious at all times
• Meets or exceeds gross profit and consumer budgets; tracks progress monthly and provides regular performance updates to management
• Sets work priorities and evaluates workloads and schedules to maximize production
• Ensures materials and equipment are ordered and distributed for scheduled jobs
• Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
• Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately
• Ensures team promptly completes all required training
• Assures all work performed in the field and in the office meets the highest quality standards
• Ensures that all permits are pulled and inspected as local code requires (as needed)
• Protects the company's assets; monitors how trucks, tools and inventory are handled
• Responsible for effective hiring of all new team members and maintains adequate team staffing
• Continually searches for ways to improve process and operations
• Follows all company policies and procedures, including but not limited to safety
• Other duties as assigned

* Duties may vary by location.

Minimum Requirements

• High school diploma or GED equivalent; experience may be substituted for education
• 5+ years HVAC or related experience
• 5+ years Sales experience
• 3+ years experience leading a team
• Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
• Must be able to communicate in English effectively, both verbally and in writing
• Excellent verbal and written communication skills
• Valid driver's license required
• Ability to work overtime with little notice; weekend hours may occasionally be required

Preferred Qualifications

• Prior experience as an HVAC Sales and Service Supervisor

Additional Knowledge, Skills and Abilities

• Leadership skills and effective leadership behaviors
• Customer service mindset with both internal and external customers
• Ability to work independently and as part of a team
• Strong interpersonal communication and collaboration skills, with all levels of the organization
• Able to work in a fast‑paced, high‑pressure environment
• Strong organizational skills, attention to detail and the ability to multi‑task
• Ability to build positive relationships with customers, both internal and external
• Safety mindset and acceptance of a safety culture

Benefits

• Company Vehicle
• Performance Incentives

Working Conditions

• Open office environment
• Fast‑paced environment
• Travel by vehicle to and from work locations
• Occasional exposure to customer homes as needed
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements

• Must be able to lift/move up to 20 pounds frequently
• Must be able to drive and operate a motorized passenger vehicle
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction‑grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10‑key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Equal Opportunity Employer

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location

Austin, TX