HVAC Regional Service Manager

Nextech; Denver (CO); Vor Ort; USD 70.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health Insurance (employee only option

Dental insurance

Vision insurance

Accident insurance

Critical Illness insurance

Disability insurance

Supplemental Life Insurance

Free life insurance

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Zusammenfassung

Nextech, a leading HVAC/R service provider with nationwide coverage, is seeking a Regional Service Manager in the Denver, CO area. You will lead the operations team, manage technicians and administrative staff, and drive performance against company metrics.

Ideal candidates bring 5+ years of field HVAC experience, proven management ability, and a passion for delivering exceptional customer service while controlling costs and optimizing dispatch and scheduling processes.

Qualifikationen

• 5 years of field HVAC experience or equivalent business experience.
• HVAC management experience.
• Technical knowledge to support technicians and customers.
• High urgency to resolve problems.
• Strong computer skills and ability to use office software.
• Ability to build rapport with clients and colleagues.
• Proven track record in prior role and accountability for results.
• Personality aligned with drive for success and customer focus.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Attention to detail in scheduling, dispatch, and service delivery.

Aufgaben

• Recruiting and development of administration team.
• Delivery of company goals and metrics.
• Provide customer satisfaction and high-quality service.
• Dispatcher onboarding and training.
• Annual reviews with Operations Manager approvals.
• Review company reports and share insights with team.
• Communicate needs to field teams and leadership.
• Handle callbacks escalation and issue resolution.
• Promote the company’s image and reputation.
• Manage customer relationships for assigned area.
• Maintain weekly activity schedules and calls planning.
• Ensure efficient scheduling and SLA achievement.
• Oversee dispatchers and ensure processes are followed.
• Bottom-line accountability for divisions and costs.
• Support ASM and technician development.
• Excellent written and verbal communication.

Kenntnisse

HVAC experience

HVAC management

Technical knowledge

Urgency

Computer skills

Rapport with clients

Proven track record

Drive for success

Results oriented

Organizational skills

Fast-paced adaptation

Attention to detail

Jobbeschreibung

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $70,000.00/Yr.

Max Compensation

USD $85,000.00/Yr.

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail

Physical Requirements

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours