HVAC/R Technical Support Associate-Remote

ZipRecruiter; Shelton (WA); Remote; USD 65,000 - 78,000; Full time

Job summary

A leading company in energy management is seeking a Technical Support Associate to troubleshoot HVAC/R and electrical systems. The role requires strong customer service skills and the ability to manage multiple projects efficiently. With a focus on energy-saving solutions, this position offers a dynamic work environment and full benefits.

Benefits

Full benefits including medical, dental, vision, life insurance

Learning, mentorship, and coaching from top leadership

Qualifications

• 5+ years of relevant experience in a customer-focused technical role.
• Excellent written and interpersonal communication skills.
• Ability to prioritize and manage multiple projects efficiently.

Responsibilities

• Research and identify solutions related to energy-saving systems.
• Track customer issues through to resolution within agreed timeframes.
• Provide prompt and accurate feedback to customers.

Skills

Troubleshooting

Customer Service

Problem Solving

Organization

Education

Industry-specific certification in HVAC, Refrigeration, or Electrical

Tools

Windows operating systems

Job description

Job Description

Technical Support Associate HVAC/R, Electrical

Location: Remote USA

Company Description:

Budderfly is on a mission to help businesses dramatically reduce their carbon footprint while significantly lowering their energy costs.

We are a fast-growing and fast-paced organization looking to add talented people who are passionate about making the world a better place!

Recognized by INC 5000 Fastest-Growing Private Companies

Budderfly Ranked #10 USA Overall, #2 Energy Sector, #1 CT

We are seeking an experienced, highly motivated, hands-on individual to join our team as a Technical Support Associate. In this role, you will diagnose and troubleshoot our technology, systems, and equipment with customers and third-party vendors. You must have excellent communication skills, the ability to independently problem-solve, and work under pressure. Customer focus and the ability to prioritize multiple tickets and projects are essential. A successful candidate will be eager to take a hands-on role in a fast-paced, leading energy management company and be accountable for delivering results.

Job Responsibilities:

• Research and identify solutions related to energy-saving systems, including HVAC, refrigeration, metering, etc.
• Track customer issues through to resolution within agreed timeframes.
• Communicate with clients and third-party vendors via phone, email, or chat.
• Escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Log all issues properly.
• Prioritize and manage multiple open issues.
• Follow up with clients to ensure equipment functionality after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge through notes and manuals.
• Deliver training to vendors on systems, processes, and technologies.
• Perform other related duties as assigned.

Desired Characteristics:

• Hands-on experience with HVAC, refrigeration, and electrical systems.
• Strong troubleshooting and organizational skills.
• Creative problem-solving abilities and excellent customer service skills.

Qualifications:

• Industry-specific certification in HVAC, Refrigeration, or Electrical.
• 5+ years of relevant experience in a customer-focused technical role.
• Excellent written and interpersonal communication skills.
• Ability to prioritize and manage multiple projects efficiently.
• Experience with Windows operating systems.
• Time-management skills and ability to meet deadlines.
• Flexible hours, including weekends and late nights, as field schedules vary.
• Up to 15% travel may be required.

What You Can Expect:

• An entrepreneurial environment.
• Learning, mentorship, and coaching from top leadership.
• Full benefits including medical, dental, vision, life insurance.

Salary Range:

$65,000 - $78,000, based on experience, skills, and location.

Job Location:

Remote

Work Schedule:

Based on your location, schedules may include Thursday-Monday 12:00 PM - 9:00 PM EST, 2:00 PM - 11:00 PM EST, or other variations.

Equal Opportunity Employer:

Budderfly provides equal employment opportunities and supports applicants with disabilities. Reasonable accommodations are available upon request.